Gene Messer Ford of Lubbock

Everyone was very welcoming and respectful at this place! Hospitality was great. Emily was very professional very friendly and considerate to work with. I was all round impressed with her work ethic and pers Hospitality was great. Emily was very professional very friendly and considerate to work with. I was all round impressed with her work ethic and personality - wonderful service. 💯💯 More

This staff at this dealership are always super friendly and are always willing to help. and are always willing to help. More

Advisors were polite and respectful and the job was well done and fast and efficient done and fast and efficient More

Great customer service . Vehicle done in timely manner . They make sure to inspect vehicle and are not pushy about trying to up-sale you something Vehicle done in timely manner . They make sure to inspect vehicle and are not pushy about trying to up-sale you something More

Friendly service. They were very busy and my repair took longer than expected, but they did a great job and I am happy to have my car back, better than it was before They were very busy and my repair took longer than expected, but they did a great job and I am happy to have my car back, better than it was before I took it in! More

The reason my review is so poor is because it took them 23 days to return my F150 to me. Once evaluated.(which took three days. ) It was determined that it needed a transmission overhaul. Parts were ordere 23 days to return my F150 to me. Once evaluated.(which took three days. ) It was determined that it needed a transmission overhaul. Parts were ordered that same day and received the next day. Messer Ford claims that the reason it took so long was because they only have one transmission tech. You would think that with the fleet of trucks and cars they have and have sold, that they would have at least two maybe even three transmission techs available to work on transmissions!!! I do believe they fixed my problem with my truck, however, if I needed my truck for work, I would’ve been out of work for three weeks!!!!! That’s insane.!! And don’t get me started about the level of communication. they gave me and the updates on my truck. I had to ask several times for an update, waiting in some cases for more than four days for a response from the service person. Come on Gene Messer Ford, you can do better… More

Gene Messer Ford of Lubbock service center was able to repair my vehicle in a timely manner. repair my vehicle in a timely manner. More

Gene Messer always goes above and beyond for their service quality. It's always a great experience. service quality. It's always a great experience. More

We did have a bumpy start, trying to deal with the Ford recall issues, but but Barbara did go out of her way to make things right I appreciate her for her professional way of following through recall issues, but but Barbara did go out of her way to make things right I appreciate her for her professional way of following through More

Great customer service. Sales and finance staff are excellent . Had a great experience from first contact to service after the sale. Sales and finance staff are excellent . Had a great experience from first contact to service after the sale. More