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Gene Messer Ford of Lubbock

Lubbock, TX

4.6
989 Reviews

6000 19th St.

Lubbock, TX

79407

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Showing 989 reviews

July 10, 2025

Service was extremely timely and very hassle free. The staff knew what they were doing and kept me updated. Thank you and great job. More

by johnnyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Jul 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we really appreciate your comments! If you have any other questions, please don't hesitate to contact us.

July 10, 2025

The service at Gene Messer is always friendly, fast and reliable. Glenn Nelson is my service agent. I can always relay on him to give me updates and make things easier for me. More

by atklubbock@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Nelson
Jul 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we really appreciate your comments! If you have any other questions, please don't hesitate to contact us.

July 09, 2025

Always excellent service! 'Always excellent service! Always excellent service! Always excellent service! 'Always excellent service! Always excellent servi More

by jerryguynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
Jul 11, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 03, 2025

Barbarra was so kind and knowledgeable on everything ! Really loved having her help me out. Meant the world to me to have someone who cared about my vehicle as much as I do help me out. More

by Maximusgarcia12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbarra
Jul 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass your comments to Barbarra here at Gene Messer Ford Lubbock! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 03, 2025

Always the best service! ! If we need a car for Dr appointments they have one for us and always quick to get our work done!! One phone call to Barbara and it is taken care of More

by Curtis
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Jul 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi Curtis, thanks for your praise and kind comments about Barbara. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2025

What a xxxx show. The finance is a total crook. He held over 3 point on the rate which pushed me to find 3rd party financing. Luis is a real xxxx sucker. I bought the More

by heath.sutlive
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Some dipxxxx
Jul 04, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Buck Barton General Manager bbarton@Group1Auto.com

July 02, 2025

Dealership was friendly and had my truck prepared quick. Would definitely reccomend and shop here again. More

by rushi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kobi
Jul 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi Rushi, we are so pleased you enjoyed your visit to Gene Messer Ford Lubbock! If you have any further questions, please give us a call. We're always happy to help!

July 01, 2025

Great communication and went out of their way to get me the vehicle i wanted More

by Kmcilroy11
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paula
Jul 02, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

July 01, 2025

Did a good job! Didn’t take too long and everything worked as it was supposed too! More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
Jul 06, 2025 -

Gene Messer Ford of Lubbock responded

Hi Steve, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 29, 2025

I received attention and help immediately. The salesman listened to my requests, did not waste my time, and was very accommodating. More

by jpaske3352
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Ramirez, Luis Gutierrez
Jul 01, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

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