Gene Messer Ford of Lubbock

They accommodated me even while waiting on parts. Very good service. Will be back for future services. Very good service. Will be back for future services. More

We had a very good experience shopping and buying a new vehicle with Emily at Gene Messer Ford. vehicle with Emily at Gene Messer Ford. More

Was called/ texted BY the dealership to come in for service/oil change. Asked for a price and was quoted a TOTAL amount. Needed an oil change anyway and chose the dealership only because I thought they service/oil change. Asked for a price and was quoted a TOTAL amount. Needed an oil change anyway and chose the dealership only because I thought they would check it over thoroughly. When we arrived I asked if they could check tires and see if they needed rotated or anything since it was my daughter’s car. He said that would be 20 extra. I said I could get them rotated where I bought the tires for free so whatever. I was going to send my daughter to pick up the car and they texted that there was a URGENT repair needed and to “ click here” to approve the repairs. New spark plugs. $580 and wasn’t even on the inspection report that was included. No. Additionally, this inspection report now completely cleared her brakes which they had said urgently needed to be replaced last summer. Guess they were actually fine!?! Additionally they tried to charge me $20 more just for the oil change and when I said they were the ones who had contacted me with a different total price quote, they said “oh that is just an estimate !?!” They eventually did give me that price but the whole thing just felt really scammy and I am so so glad I didn’t send my daughter alone. Will not return. More

The service advisor that helped me was extremely friendly and helpful. He answered all the questions and I had. and helpful. He answered all the questions and I had. More

The entire buying experience wasa pleasure. We worked with Emily and she was courteous and professional throughout the entire process. I have worked with many dealerships across the country and We worked with Emily and she was courteous and professional throughout the entire process. I have worked with many dealerships across the country and I was blown away by the entire process at Gene Messer Ford and specifically by how kind, prompt, and up front Emily was with every aspect of the process. More

Got a good deal on a car that I like very much. They were very easy to work with. They were very easy to work with. More

Very helpful and very friendly. Good work,ethical standards are great and letting you know you are appreciated. Good work,ethical standards are great and letting you know you are appreciated. More

The customer service at Gene Messer Ford is top notch. When I voiced concerns over my 5th tire being rotated in, they didn't hesitate to make it right and provide extra free services for the inconvenience When I voiced concerns over my 5th tire being rotated in, they didn't hesitate to make it right and provide extra free services for the inconvenience. More

Service advisor Cadyn Greer Cam at Gene Messer Lincoln Ford on 6000 West 19th Street in Lubbock Texas is a nice person plus he make u feel comfortable while get ur vehicle serviced. Recommend him wen u ge Ford on 6000 West 19th Street in Lubbock Texas is a nice person plus he make u feel comfortable while get ur vehicle serviced. Recommend him wen u get out to service ur Ford vehicle. More

The service provided was much better than my previous visits. Alfredo was very professional and kept me informed the whole way through my vehicle’s service. The tech who worked on my vehicle took his tim visits. Alfredo was very professional and kept me informed the whole way through my vehicle’s service. The tech who worked on my vehicle took his time, sent me a video of the things that were serviced and even made sure to check my cabin air filter. Something I thought was always done previously but unfortunately was not. This service experience was a 10/10 and I look forward to my next visit since I know my mustang is in good hands. More