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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,329 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,329 reviews

February 13, 2025

Efficient to work with. Listened to what I was looking for and never pushed me to put down more than had. Went above and beyond. More

by Jamie h
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Tristan
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Feb 17, 2025 -

Gene Messer Ford of Lubbock responded

Hello Jamie, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 13, 2025

Barbara is a fantastic service representative. I really enjoy when she is the service representative I deal with at Gene Messer Ford. She takes care of her customers and is very thorough. Thank More

by BandRTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara the customer service representative in the service department.
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Feb 17, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 13, 2025

They went above and beyond to get me approved in a car that I absolutely loved! I was a very difficult customer due to being credit challenged (due to Covid) and the needs I have for a large family of 7! More

by Mary.fortner423
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Orozco, Aaliyah Bollegar and Hector olives
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Feb 17, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 12, 2025

Polite and efficient. Easy to schedule. Comfortable waiting area with coffee. Enjoyed watching 700 Club on the waiting area TV. More

by scott.thomson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure -she was nice
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Feb 17, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 12, 2025

Gene messer ford was grate in customer service as far as mine recall situation I normally go to Pollard Ford and kept getting sent from one person to another just to have my recall checked on so I decided t More

by sgvaldez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ranee
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Feb 17, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 12, 2025

Had an oil change and sensor problem but all was taken care of to statisfaction. Johnny was excellent in keeping me informed. More

by Jonesfam8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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Feb 17, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 12, 2025

Very courteous and efficient. Noah was thoughtful and considerate of my time and situation. Thank you Noah! More

by barbarawallace4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Feb 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with Noah! Feel free to reach out to us if you need anything. Have a wonderful day.

February 12, 2025

David was very helpful. Everything was done as well as I expected it to be. More

by bdstigler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Feb 14, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with David! We are always more than happy to assist you if anything else comes up. Take care!

February 11, 2025

Very good service and very good service from Noah and very friendly nice guy super fast More

by rosacurz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Feb 14, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found Noah to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

February 11, 2025

Great service, Raenee was great help, texted me with updates, kept me informed on what I needed and repairs were done in a timely manner. Thanks More

by A.mears
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raenee
Report | Print
Feb 13, 2025 -

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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