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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,329 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,329 reviews

February 04, 2025

I always have very good service when i come on for an oil change or other needs. More

by mao443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Feb 07, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 04, 2025

Large inventory with many options to choose from. Great communication and friendly staff. Competitive finance rates. More

by Wade
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier, Fernando, Hector
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Feb 10, 2025 -

Gene Messer Ford of Lubbock responded

Hello Wade, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 03, 2025

Quick in and out experience. Went above and beyond. Was a pleasant experience all the way around More

by codyboone99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
Report | Print
Feb 07, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

February 01, 2025

Everyone was very friendly and my service was done decently quickly as well. I was a little concerned that the original quoted price was half of what it ended up being in the end. However, they were v More

by Demi M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Feb 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi Demi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 01, 2025

The people were very helpful and I got my vehicle in a very timely manner. More

by Vicben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Feb 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 31, 2025

The service is always great and Billi was amazing. The customer service is why I will never take my mustang anywhere else. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billi
Report | Print
Feb 13, 2025 -

Gene Messer Ford of Lubbock responded

Hello Chris, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 30, 2025

There is a great selection of new and used cars, excellent customer service, and an attentive and knowledgeable service department. More

by Ppalmer4462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
Report | Print
Feb 03, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 29, 2025

I use GMF because of historical reputation. Current GMF is close to original owner. The sevrice reps I have interacted with have been very good. More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez
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Jan 31, 2025 -

Gene Messer Ford of Lubbock responded

Hello Manny, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

January 28, 2025

The people tend to care about you and your needs. They make sure your concerns are addressed and taken care of to the best of their ability. More

by ghmidkiff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reenee
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Feb 01, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 28, 2025

Fast, friendly and helpful. Best I’ve seen in a long time. Would recommend to friends. More

by Claude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
Report | Print
Feb 01, 2025 -

Gene Messer Ford of Lubbock responded

Hi Claude, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

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