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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,329 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,329 reviews

January 22, 2025

Luis and David in the service department were great! They were very polite, personable, and helpful! I would definitely give each of them a 10 out of ten! They took the time to listen to what I neede More

by nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis, David
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Jan 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi Nana, thank you for your kind review; we are happy to pass along your comments to Luis and David and the team here at Gene Messer Ford Lubbock! If you have any further questions, please give us a call. We're always happy to help!

January 22, 2025

Very friendly. Got the job done. There was a mistake in my billing but they corrected it right away More

by texascliff69
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Jan 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

January 21, 2025

To begin I was now treated in the Lincoln way I expected but later with persistence it got better. More

by Fbetts7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Jan 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

January 20, 2025

Bret was a very nice young man and did a great job and very personable More

by Doris Fugitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
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Jan 21, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 19, 2025

Was a really long wait to get a simple oil change on a new truck More

by Moonie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jan 21, 2025 -

Gene Messer Ford of Lubbock responded

Hi Moonie, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (806) 793-2727 so we can work with you to make this right.

January 19, 2025

I took my 2022 Ford Edge and 2023 F-150 for an oil change and was greeted by the service advisor with respect and professionalism More

by Ford11pop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn and Cadyn
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Jan 21, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 18, 2025

I was provided timely and quality customer service with clear communication about an unexpected but concerning finding on my truck during inspection, which was fixed the same day. I appreciated their atten More

by MDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Jan 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 18, 2025

Noah Edwards was so great in the service department! He was so helpful and made dropping off my Bronco for service so easy and he was transparent about the things they were going to be looking at! More

by Hailey Skaggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
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Jan 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi Hailey, we're happy you found our staff to be so supportive during your experience. Please don't hesitate to reach out to us if there's anything more we can do!

January 18, 2025

Dealership was pleasant. Was in town for a few days and the dealership treated me very well. The service rep was very professional. More

by JH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t remember
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Jan 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

January 18, 2025

David was our service advisor he tended to us made sure everything was done I told him what was wrong he made sure everything was done was done right made sure we were happy as long as he is there we will More

by Rayo2208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Jan 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with David! We hope you have a great day!

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