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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,329 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,329 reviews

January 13, 2025

They were very friendly and supportive. They got me an Uber to attend another appointment. More

by Angela1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jan 15, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. We are always more than happy to assist you if anything else comes up. Take care!

January 11, 2025

Extremely knowledgeable? Great customer service. Always know that I will receive fair pricing and good service. More

by notepadmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michae
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Jan 13, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2025

The service advisor was great. He checked in on me and kept me updated. The price was good as well More

by bass.hoyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
His name is on the invoice.
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Jan 12, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

January 09, 2025

Working out of town didn’t have all day to have my truck in the shop but Bill took of me very courteous, very professional and help me with any issue or questions I had I’ll recommend it one of the best vis More

by edggargallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for taking the time to leave a review for us at Gene Messer Ford Lubbock. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 09, 2025

Gene Messer Ford has done excellent work on my 2005 Ford Ranger, though it is old they took care of it and the pricing is very affordable 👌 More

by drok96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden and all service techs involved
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 08, 2025

Great service. I was in and out quickly. I feel I received much better service at a much better price than I received at a quickly oil change place and it didn’t ta More

by MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caydn, Mike Pugh
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

January 08, 2025

I would recommend this dealership to buy a car at, but their service department is terrible. For 5 yrs I have bought new cars here but every time I take my car in for a pre paid oil changes they do someth More

by james.lindsey33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t even want to know their names
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Jan 08, 2025 -

james.lindsey33 responded

Probably won’t even buy a vehicle at any lot that says Gene Messer . That’s how many times they have screwed up in the last yr.

January 08, 2025

Good customer service and had my truck done within the hour and with a free wash More

by Rockyalex18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we appreciate your positive review about your recent experience with us! Until the next time we meet, take care!

January 08, 2025

Great Customer service and amazing environment from the moment I walked in felt like I was welcome More

by lajuarez99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! We hope you have a great day!

January 07, 2025

Noah fit me in quickly & was great @ getting me out in time for my next appointment. More

by svalverde417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Report | Print
Jan 10, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with Noah! We hope you have a great day!

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