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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
857 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 857 reviews

March 29, 2025

I have audio and video evidence of the mechanic and foreman purposely placing a golf ball in the center console. This video will be sent to the district attorney. Guess they didn’t know the camera was More

by michaelkacal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager Mike
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Apr 01, 2025 -

Gene Messer Ford of Lubbock responded

We're sorry that after further attempts to resolve your concerns we were unable to meet your expectations. Buck Barton General Manager bbarton@genemesser.com

March 28, 2025

They provided great service and kept me up to date daily about my vehicle maintenance work More

by Winstonc3699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Mar 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 26, 2025

Dealership, was amazing, made everything nice and smooth, very Good Professional Service! Paula Was Badass More

by Prieto8687
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paula Nguyen
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Mar 28, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 26, 2025

Does not tell customers the kept truth on repairs and time to fix their vehicles More

by kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana & Caryn & Service Manager
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Mar 28, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Buck Barton General Manager bbarton@genemesser.com

March 26, 2025

Tries to earn your business. Very accommodating. Great customer service. I highly recommend their services More

by wessabbott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Mar 28, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2025

Great place to do business. Barbara was great and kept me updated on the process! More

by rseeberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Mar 28, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy Barbara could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 24, 2025

My visit was for routine checks and 6-safety recalls. They kept my car for 3-days and sent me home in an Uber. All checks were completed and I was very happy. More

by catlvr49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Greer
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Mar 26, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 21, 2025

Gene Messer Ford always does their best to service my vehicle in a timely and professional manner. More

by harrisad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 21, 2025

Very courteous and professional, outstanding service. Scheduling is convenient and they make the whole process easy. More

by Peggy V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn, Barbara, Alfonso
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Mar 22, 2025 -

Gene Messer Ford of Lubbock responded

Hello Peggy, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2025

Efficient. Honest. Worked to get us the best deal. Available. Patient. We are Ford Forever. More

by rescuedrose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Lopez, Fernando Alvarez, Linda.
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Mar 22, 2025 -

rescuedrose responded

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