Gene Messer Ford of Lubbock

They were curteous, timely, and communicated progress with me. Loved the concierge car return service with me. Loved the concierge car return service More

Finance was very tricky about how they tried to add an extended warranty. Watch your sales agreement and make sure your contract matches. Sales dept was pretty good. Fair trade amount and fair amount for extended warranty. Watch your sales agreement and make sure your contract matches. Sales dept was pretty good. Fair trade amount and fair amount for the new car. Finance dept is really what drove my review lower. They probably won’t get my business again. More

We bought a 2024Lincoln on Tuesday 4/7/25. Today is 4/14/25 and we still don’t have our new car. The $74K check cleared the bank on 4/9/25. No word on our car as I type this survey. Very d Today is 4/14/25 and we still don’t have our new car. The $74K check cleared the bank on 4/9/25. No word on our car as I type this survey. Very disappointed in this transaction. More

I took my expedition in for a recall of the fan motor. They were curious and efficient. The fan is quiet now. They were curious and efficient. The fan is quiet now. More

Marcus was friendly and had my car ready and back to me in less than the quoted time. Excellent experience. in less than the quoted time. Excellent experience. More

Overall just meh and very basic nothing to write home about or to mention to anyone else about or to mention to anyone else More

Our rep was Noah and he was amazing. We have had our car in the shop before & we would have to call for updates. Noah would give me an update every day, sometimes twice a day. The proces We have had our car in the shop before & we would have to call for updates. Noah would give me an update every day, sometimes twice a day. The process was a little delayed from the original date but it wasn't a big issue since he did communicate with me the entire time my car was in the shop. More

I had few recalls fixed on my Maverick and it was so nice that they came and picked up my truck from.my job and took it to the shop and brought it back.. That's awesome service. Thank you that they came and picked up my truck from.my job and took it to the shop and brought it back.. That's awesome service. Thank you More

Very professional and in time. Work was done well and questions were addressed with well Work was done well and questions were addressed with well More

Thank you very much for the servers that y'all did for my car. I would encourage other people to take it down there to Gene Masses. car. I would encourage other people to take it down there to Gene Masses. More