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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
936 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 936 reviews

December 04, 2023

Great customer service and fast accurate service. Positive atmosphere very clean area and good coffee. More

by johnnyolvera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex
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Dec 05, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

Usually pretty willing to help with any problem I might have. Waiting room is fairly comfortable. More

by shirleyhscott
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barb
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Dec 06, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

Had a good experience getting my Maverick's fist oil change here. No issues. Easy in and out. Vehicle was left clean. More

by GHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Greer
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Dec 05, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

Was looking to get my car traded walked into the lot and someone immediately helped me. Really enjoyed the service of Josh was very communicative of the whole process and made sure he could answer all my qu More

by aliceportillomoraes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh, Redding
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Dec 05, 2023 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear you had a positive experience while exploring the option of trading in your car! Having someone assist you right away, like Josh, and being communicative throughout the process is a great customer service touch. Their dedication to answering your questions and ensuring you were well-informed shows their commitment to providing a smooth and helpful experience. It's excellent that both Josh and the manager were professional and proactive in addressing any inquiries you had about the trade-in process. Congratulations on your new vehicle!

November 29, 2023

As a new customer, i experienced quick and friendly service. Effective communication throughout the whole process. Would highly recommend. More

by valerieramos17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Culp, Daniel Ramirez
Report | Print
Dec 01, 2023 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear about your positive experience as a new customer! Quick and friendly service, coupled with effective communication throughout the entire process, are essential aspects of creating a positive first impression. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Well organized, know the product, explain details, respectful to client, not pushy , quick with paperwork More

by Lindakclarke005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Ramirez
Report | Print
Dec 01, 2023 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Service advisor was amazing and that guy Shane bush was very helpful. Quick and efficient tech named Tyler More

by rexbrns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex Barnes
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Nov 30, 2023 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that you had a great experience and that Shane and Tyler provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Great service team with awesome customer service and always consistent and open communication with every detail. More

by arthurescobedo41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Shane
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Nov 30, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Fantastic service. They got me a ride home which was so helpful because I was able to get stuff done at home. They delivered my car immediately they were done. More

by doabilrita
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Ramirez
Report | Print
Nov 30, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 25, 2023

It would be nice if I was told the same price when I make my reservation as when my vehicle is ready for pick up. A few dollars is one thing but over $100.00 is ridiculous. Get it together and do the right t More

by vern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Report | Print
Dec 01, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 806-773-8599 ext 2276. I look forward to speaking with you. Danilo DeLeon General Manager 806-773-8599 ext 2276 ddeleon@genemesser.com

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