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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
937 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 937 reviews

October 04, 2023

Vehicle was ready before promised. The problem was corrected on first visit Advisor was extremely professional. More

by Ritch1s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen
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Oct 05, 2023 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 02, 2023

They are always very kind and very helpful when looking for a vehicle. They try to get you into just what you want. I would totally recommend this dealership! More

by Melissafair030674
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Ward
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September 29, 2023

The are very helpful and nice. They really took there time to make sure my car was what I wanted More

by Mildred Medrano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
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Oct 03, 2023 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We are thrilled to hear that we provided you with an exceptional sales experience. Our ultimate goal is your satisfaction, so please do not hesitate to contact us should you have any questions or concerns while getting acclimated to your new vehicle. We appreciate your business and we will look forward to the opportunity to assist you again in the future.

September 29, 2023

A tremendous shout out to Glenn Norris, service advisor, for working hard to get the repairs done and warranty work approved! This is the guy!! I cannot say enough kind words in regards to the service work More

by PattiE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Oct 03, 2023 -

Gene Messer Ford of Lubbock responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Glenn went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 26, 2023

Everything was fine good sales person he honored all my wishes on how we would communicate More

by Blairdj2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rusty Lackey
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Sep 26, 2023 -

Blairdj2 responded

Rusty did a great job working with me I would buy another car from him in a heart beat!! Thanks Rusty appreciate it D Blair

September 24, 2023

Nick Aycock was professional and assisted me with all my needs. Even after the purchase he kept in contact to make sure everything was good to go. More

by Kevin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Aycock
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Sep 26, 2023 -

Gene Messer Ford of Lubbock responded

Kevin, we are glad we could help!

September 24, 2023

Morgan, our Sales Rep. was thorough and attentive. Dealership has a great pre-owned inventory with very competitive pricing. We traveled from another state to deal with Gen More

by PSMartinez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan
Report | Print
Sep 26, 2023 -

Gene Messer Ford of Lubbock responded

We are glad we could help with your purchase!

September 20, 2023

Nice service and good people, they take care me and help with all the problems and easy and fast More

by Luis.Ramirez.v1795
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan
Report | Print
Sep 23, 2023 -

Gene Messer Ford of Lubbock responded

We are glad to hear that you had a nice service experience with our staff who took care of you and helped with all your problems. We appreciate your business and look forward to assisting you in the future.

September 19, 2023

They were charging me administrative fees even though I was handling my own TT&L. Who charges fees for something that are not being performed by them. More

by NMountaingrl
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Sales Manager
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Sep 26, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

September 19, 2023

Super helpful and accommodating staff. Everyone here is wonderful to work with and they make sure to communicate everything that’s going on with the vehicle as well as explaining a breakdo More

by Reagan K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Sep 23, 2023 -

Gene Messer Ford of Lubbock responded

Thank you for choosing Gene Messer Ford Lubbock! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

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