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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

August 23, 2024

Very polite and convenient services including driving services and delivery. The only thing they could improve is follow through on services requested. I've asked for my 5th wheel to be rotated in during More

by remicat1822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan Guzman
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Aug 27, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to leave a review. We appreciate your business, I do apologize that we have not rotated the spare as requested during your last several visits. Next time you are ready for service, please reach out to Michael Pugh, our service manager to set up your appointment. So we can make sure we get it taken care of for you during your next visit. Again, I apologize we have missed that, and we look forward to taking care of you during your next visit. Thank you for the kind words and the business! Have a great day. Buck Barton General Manager

August 23, 2024

Aryan was knowledgeable and helpful, really made the whole process smooth. Tom is always awesome! More

by Chasealford11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan, Tom
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Aug 24, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 22, 2024

Great service department! Alfredo helped me today, and was very courteous and knowledgeable. He pointed out that I need to replace brake pads on two wheels, and I’ve made an a More

by Franb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia
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Aug 24, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 22, 2024

Barbara is the best in the service department. She is always professional and no question is yo silly. More

by texasmary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Aug 24, 2024 -

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

August 21, 2024

Excellent Service, very friendly. Outstanding service specials!!! The video to show the health assessment of the truck was very informative More

by Curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia, Stephen Tull
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Aug 24, 2024 -

Gene Messer Ford of Lubbock responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 20, 2024

Friendly and efficient. Ready on time. Fully staffed Explained options and costs. Vehicle clean post service More

by fdhromas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
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Aug 24, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!

August 20, 2024

Swift service and easy coordination. I would return to this location in the future for vehicle maintenance. More

by art.garza78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
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Aug 23, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 17, 2024

Fast friendly service. They really care about your car and safety. Very professional and personable. More

by Nwalton56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan Guzman
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Aug 19, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!

August 17, 2024

After internet shopping, Gene Messer Ford was my first stop. I found a vehicle very close to what I wanted, and my sales professional, Caitlyn, had the information I needed to make the deal happen. The Br More

by L.muse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caitlyn Tiller, Derek Dewart, the manager
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Aug 19, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 16, 2024

Have been happy with service and work and Barbara Orr always takes care of us. More

by Jonesfam8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Report | Print
Aug 18, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with Barbara! Please don't hesitate to reach out if there's anything additional we can do for you.

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