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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

June 13, 2024

The service writer was very efficient today. The manager has made good adjustments since he arrived More

by Ksowens2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
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Jun 15, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! We look forward to your next visit! Take care!

June 13, 2024

Great service, very fast in and out. Super friendly each time I come in. And I appreciate that the service manager Mike Purser always comes and says hello and shakes my hand. True profes More

by c_miller79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Purser, Shane Bush
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Jun 14, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2024

The best service department i have used! Barbara Orr is the greatest to work with. More

by Rjssks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Jun 14, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you have any further questions, please give us a call. We're always happy to help!

June 13, 2024

service dept goes above and beyond to take care of my Lincoln. Barbara Orr is dedicated and awesome! More

by Carmitd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
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Jun 13, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2024

Very professional and timely. Had a recall taken care of soon after receiving the notification. More

by attawaylou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia
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Jun 13, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

June 12, 2024

Awesome! Always takes care of my service in a timely manner. Very courteous employees which means a lot More

by jwindham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sawkins
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Jun 13, 2024 -

Gene Messer Ford of Lubbock responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

June 12, 2024

I am always happy to come to Gene Messer because the service and the people are outstanding. I highly recommend Gene Messer to friends and family. More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
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Jun 13, 2024 -

Gene Messer Ford of Lubbock responded

Sandra, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2024

Billy was excellent. Great service, attitude, business knowledge and friendly. Billy is a good asset to your company. More

by Eaj.7378
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
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Jun 13, 2024 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2024

Steve was very knowledgeable about my f150 . Answered all my questions. Also there was a recall on our Bronco. The dealership got us in the next day. That’s what really counts Service after the More

by andyattaway55
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve
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Jun 13, 2024 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2024

Service attendant was very friendly and explained the complete service. Then explained additional service needed. Alfredo also made sure I understood their new Uber service (never used). Thank you More

by thelma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo
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Jun 13, 2024 -

Gene Messer Ford of Lubbock responded

Hi Thelma, we're happy to hear you had such a positive experience with Alfredo! Please let us know if there is anything else we can do for you; we are more than happy to help!

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