Gene Messer Ford of Lubbock

Arayon was our service technician. This guy won’t be at that spot for long. Professional yet courteous. Friendly…old fashioned customer service. Unfortunately you don’t see this mu This guy won’t be at that spot for long. Professional yet courteous. Friendly…old fashioned customer service. Unfortunately you don’t see this much anymore. He’ll get promoted I’m sure. I am sure to come back. This is my service place now. More

Great customer service at the service department. They had my Bronco in and out quickly. Thanks you Gene Messer Ford! They had my Bronco in and out quickly. Thanks you Gene Messer Ford! More

Ford was polite, informative, nice clean customer service and care. Showed me everything I needed and will be back and care. Showed me everything I needed and will be back More

After my advisor disappeared, none of the 3 advisors wanted to help me. One guy literally was about to check me out and handed my stuff to someone else so he could “help his customer” who was behind me. wanted to help me. One guy literally was about to check me out and handed my stuff to someone else so he could “help his customer” who was behind me. More

Juan was so helpful and very approachable and he always try his bes to answer all my question. He is very helpful i recommend him and hes very friendly too. He neverake me felt out of the conversation and try his bes to answer all my question. He is very helpful i recommend him and hes very friendly too. He neverake me felt out of the conversation and always deal with me. Until we met him and make all the paper works. Thank you so much Juan. More

I had a couple of recalls on my Ford Edge and they got it in and out within a day! Alfredo was extremely helpful and polite keeping me updated on the progress along the way in and out within a day! Alfredo was extremely helpful and polite keeping me updated on the progress along the way More

A great staff very professional they took time to work with thanks to Alex Martnes and Mr. Gonzales. with thanks to Alex Martnes and Mr. Gonzales. More

They accommodated me even while waiting on parts. Very good service. Will be back for future services. Very good service. Will be back for future services. More

Was called/ texted BY the dealership to come in for service/oil change. Asked for a price and was quoted a TOTAL amount. Needed an oil change anyway and chose the dealership only because I thought they service/oil change. Asked for a price and was quoted a TOTAL amount. Needed an oil change anyway and chose the dealership only because I thought they would check it over thoroughly. When we arrived I asked if they could check tires and see if they needed rotated or anything since it was my daughter’s car. He said that would be 20 extra. I said I could get them rotated where I bought the tires for free so whatever. I was going to send my daughter to pick up the car and they texted that there was a URGENT repair needed and to “ click here” to approve the repairs. New spark plugs. $580 and wasn’t even on the inspection report that was included. No. Additionally, this inspection report now completely cleared her brakes which they had said urgently needed to be replaced last summer. Guess they were actually fine!?! Additionally they tried to charge me $20 more just for the oil change and when I said they were the ones who had contacted me with a different total price quote, they said “oh that is just an estimate !?!” They eventually did give me that price but the whole thing just felt really scammy and I am so so glad I didn’t send my daughter alone. Will not return. More

We had a very good experience shopping and buying a new vehicle with Emily at Gene Messer Ford. vehicle with Emily at Gene Messer Ford. More