Gene Messer Ford of Lubbock

Had a great experience my service advisor was super friendly and helpful letting me know when my car would be finished and keeping me updated on the progress of my vehicle which was done in a good time friendly and helpful letting me know when my car would be finished and keeping me updated on the progress of my vehicle which was done in a good timely manner and I will definitely be returning for my next service appointment here at gene Messer ford. More

Barbara has been exceptional with getting everything done in a timely manner. Always communicating with what needs to happen. in a timely manner. Always communicating with what needs to happen. More

Very friendly staff, efficient service and knowledgeable technicians! I was kept formed of the status of my vehicle and recommended services every step of the way. technicians! I was kept formed of the status of my vehicle and recommended services every step of the way. More

It is clear customer service is a top priority, especially when dealing with Barbara. She goes above and beyond and is very efficient! especially when dealing with Barbara. She goes above and beyond and is very efficient! More

We recently brought our brand new Ford Mustang to Gene Messer in Lubbock for a recall fix, and the level of service we received was nothing short of first-class. From start to finish, our salesperson, Emi Messer in Lubbock for a recall fix, and the level of service we received was nothing short of first-class. From start to finish, our salesperson, Emily Paz, went above and beyond to make sure everything was seamless. She personally handled booking the appointment, kept us informed every step of the way, and even met us at the dealership when we arrived. When our service advisor was busy, Emily stepped in without hesitation — arranging an Uber to and from the dealership so we wouldn’t be inconvenienced. Her attention to detail, professionalism, and genuine care made this experience outstanding. This is exactly why we would only ever buy from Gene Messer and work with Emily Paz. They deliver excellence from the sales floor to the service bay, and they truly understand what it means to take care of their customers. More

Noah was so helpful in explaining my vehicle status, needs, and upcoming services to anticipate. He gave me really consistent updates so I always felt informed. needs, and upcoming services to anticipate. He gave me really consistent updates so I always felt informed. More

I had a great experience with the service department for a recall on my Bronco. Leigh Ann was great a recall on my Bronco. Leigh Ann was great More

Great price for my trade and great price on my new Bronco. The salesman Oscar Tristan and the Assistant F&I Director Aliyah Bollegar are both excellent at their jobs! Couldn't of been paired with bett Bronco. The salesman Oscar Tristan and the Assistant F&I Director Aliyah Bollegar are both excellent at their jobs! Couldn't of been paired with better people to make a vehicle purchase. More

As a whole, I have no problems with the Dealership The Service Department needs to be aware of the items covered under the various "add on" Maintenance Agreements sold by the Sales Department. The custome Service Department needs to be aware of the items covered under the various "add on" Maintenance Agreements sold by the Sales Department. The customer, who has paid $2,500+ for a PREMIUM Maintenance Plan should not have to argue with them regard what items are covered by the paid for maintenance plan. Wiper blades seem like a small thing, but what about when a need a larger item like Brake Pads, or shocks. Both covered by the plan that I purchased. They did provide the wiper blades without charge, as the Service Manager promised, but was it because they actually reviewed the PREMIUM Maintenance Plan? More