Gene Messer Ford of Lubbock

The service provided was much better than my previous visits. Alfredo was very professional and kept me informed the whole way through my vehicle’s service. The tech who worked on my vehicle took his tim visits. Alfredo was very professional and kept me informed the whole way through my vehicle’s service. The tech who worked on my vehicle took his time, sent me a video of the things that were serviced and even made sure to check my cabin air filter. Something I thought was always done previously but unfortunately was not. This service experience was a 10/10 and I look forward to my next visit since I know my mustang is in good hands. More

Having purchased 3 new vehicles in Lubbock within the past year I consider myself to be an expert re dealership integrity and saledperson professionalism/honesty. There is none better than William Marti past year I consider myself to be an expert re dealership integrity and saledperson professionalism/honesty. There is none better than William Martinez. More

They were very knowledgeable and had a great inventory to look at. The prices where great and the staff is first class look at. The prices where great and the staff is first class More

They kept me informed on the status of my car, had it fixed and ready in 2 days. fixed and ready in 2 days. More

I absolutely advise against taking your car to Gene Messer service center for any repairs. My mom took her 2008 Ford Fusion there to have the window regulator and motor replaced because the window wasn Messer service center for any repairs. My mom took her 2008 Ford Fusion there to have the window regulator and motor replaced because the window wasn't going all the way down. Less than 18 months later, the window wouldn't budge at all. The repair ticket clearly stated a 24-month warranty, but when we took it back, they refused to honor it, citing that the parts were aftermarket. They were the ones who installed these aftermarket parts after having the car for 2 months. There was no mention in the warranty that it only applied to Ford parts. The guy who assisted us, Caden, could only say, "I was not the person who spoke with you all two years ago," which is no reason to disregard the work they did on the car. We spent $667.99 on these aftermarket parts and labor, and I will never consider Gene Messer for any future repairs. They take forever to fix the problem, add aftermarket parts, and then refuse to honor their warranty. When we told them we wouldn't have them repair it this time, Caden had someone bring the car to us and asked us to wait inside the service center. The guy who brought the car just left it where he parked it and walked away without a word. Then, they all huddled up together and seemed to be discussing us while we walked up to the car. I cannot say for sure, but their body language and gazes said something else. More

They are friendly and easy to deal with. They had my truck in and out quickly. The price was reasonable. They had my truck in and out quickly. The price was reasonable. More

I got my car back sooner than I thought Also the car was delivered back and I didn't expect it. was delivered back and I didn't expect it. More

The most amazing buying experience! Was searching for a new vehicle for several months and other ford dealerships around Texas didn’t care about making a deal with me because I didn’t n Was searching for a new vehicle for several months and other ford dealerships around Texas didn’t care about making a deal with me because I didn’t need financing. Gene messer was amazing from start to finish. Didn’t have the vehicle I wanted so they sourced it from another dealership and had it delivered. Never asked for deposit or verification of any kind. Had it delivered the next day and I was there to pick it up. Salesperson Caitlyn was amazing never pushy and always making sure we got what we wanted. Will be buying again from Gene messer later this year. Thanks for the best buying experience ever. More

Did work on vehicle in a reasonable time. No issues. Received vehe in 2 weeks No issues. Received vehe in 2 weeks More

The work that was done was fix in a time that was good for me thank you very much for me thank you very much More