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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

March 28, 2024

They got my work truck in a few days before I went on my days off and they managed to find the issues and fix the issues before I came back from days off so it was ready to be put back to work by the time I More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Apr 04, 2024 -

Gene Messer Ford of Lubbock responded

It's great to hear that your experience with our dealership's service department has been consistently positive! We're glad they were able to address the issues with your work truck before your days off and keep you informed throughout the process. Thank you for trusting us with your vehicle, and we look forward to continuing to provide you with excellent service in the future.

March 28, 2024

Great customer service , friendly , willing to help , kept me informed , answered all questions , great turn around time More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo García
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Mar 29, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

My business dealing with Gene Messer Ford was nothing short of amazing! The process from beginning to end was easy and convenient. More

by Melissa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Martinez
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Apr 03, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 26, 2024

Pleased with the quality of service and the ease of scheduling my appointment. Staff was courteous, and the facility was clean. More

by DR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Greer Cam
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Apr 03, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

Went car shopping at gene messer ford the sales person and finance we’re great experience. . Morgan and Dillon will be recommended by me . Thanks. More

by Art.Hernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan and Dillon
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Mar 23, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for choosing Gene Messer Ford Lubbock. We're glad Morgan and Dillon provided you with a great experience. We appreciate your recommendation. Enjoy your new car!

March 20, 2024

Fast, courteous and reliable service. Have had my vehicles serviced there many times without any problems. More

by tom.kay.g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris.
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Mar 22, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled you had a fast, courteous, and reliable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 20, 2024

Nicest people you will meet. Quick in and out service thank you, for all you do! More

by diosdeguerra85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service advisor
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Mar 21, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 19, 2024

Excellent salesman and no wasting or haggling with my purchase. The online shopping was very helpful in my choice of vehicle before I even went to the dealership. More

by tory.stephens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Zionts
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Mar 21, 2024 -

Gene Messer Ford of Lubbock responded

We are glad to hear you had a great experience with our dealership and your salesman. Online shopping can indeed be very helpful in making informed decisions before visiting the dealership. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 18, 2024

People with a nice personality and respect I like that I have nothing else to say More

by albertg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia
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Mar 20, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that you had a positive experience with our team, finding them to have a nice personality and showing respect. Your satisfaction is our priority, and we appreciate your kind words. We're here to help and ensure your continued satisfaction with our dealership.

March 17, 2024

They are nice. It took 1.5 hrs for an oil change, but the service guy was very apologetic. More

by craigdharris83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garcia
Report | Print
Mar 19, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words Craig! We are very happy to hear that we were able to provide you with an enjoyable experience!

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