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Gene Messer Ford of Lubbock

Lubbock, TX

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Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

March 08, 2024

Completely unprofessional staff. Morgan Rhew called me 47 times in one day after taking 2 weeks to locate a check in his own finance department. I received called and texts until 10 More

by lprwpc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Morgan Rhew
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Mar 28, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Aug 09, 2024 -

Gene Messer Ford of Lubbock responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Buck Barton General Manager bbarton@genemesser.com

March 07, 2024

Always easy to deal with. Kind people who have always helped me with anything I needed. More

by Shelby Bradshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra Orr
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Mar 10, 2024 -

Gene Messer Ford of Lubbock responded

We're pleased to hear that you find it easy to deal with our dealership and that our team has always been helpful and kind. We appreciate your positive comments and look forward to continuing to provide excellent service for you!

March 06, 2024

M Pugh was an awesome person to deal with to solve the problems that was there at the time, he pulled vehicle and hap parts to be repaired and about 45 minutes I was back on the road. Thank you Mr Pugh More

by alton.cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M Pugh
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Mar 10, 2024 -

Gene Messer Ford of Lubbock responded

It's fantastic to hear that Mr. Pugh provided excellent service and efficiently addressed the problems with your vehicle, getting you back on the road quickly. Thank you for sharing your positive experience!

March 06, 2024

Lies to customer terrible service can’t diag properly poor management short on good techs More

by 3riverwork
Recommend Dealer
No
Employees Worked With
Shane
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Mar 28, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 18, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mike Pugh Service Director mpurser@GeneMesser.com

March 05, 2024

We have used them for years…they are the BEST! ! Whether it is buying a vehicle or having one serviced!!! They explained everything about the New Lincoln Navigator, we even went back later with que More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pugh and William Martinez
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Mar 08, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for being a loyal customer! We're delighted to hear about your positive experiences with both vehicle purchases and service at our dealership. It's fantastic that our team took the time to explain the features of your Lincoln Navigator thoroughly. We appreciate your recommendation and are grateful for your continued trust and support. Safe travels in your Lincoln Navigator!

March 05, 2024

Friendly people but waited 2 1/2 hours for an oil change. Speed it up a little. More

by leelyon83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Mar 27, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 09, 2024 -

Gene Messer Ford of Lubbock responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Buck Barton General Manager bbarton@genemesser.com

March 04, 2024

Great customer service, and great communication! I will always have my vehicle maintained at Gene Messer! More

by cardenas72.miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 08, 2024 -

Gene Messer Ford of Lubbock responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 02, 2024

Great service, happy with service. Friendly customer service. Took care of the tire promptly. Thanks More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great employee
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Mar 13, 2024 -

Gene Messer Ford of Lubbock responded

We're pleased to hear that you received great service and that you're happy with the friendly customer service. Taking care of the tire promptly is a priority for us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. Safe and happy driving!

March 01, 2024

Quick, knowledgeable, friendly, couldn’t ask for anything better. Had truck towed in on Saturday and drove it out Wednesday. More

by Buddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Madewell
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Mar 03, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that you had a quick, knowledgeable, and friendly experience and that your truck was efficiently taken care of from tow-in on Saturday to driving out on Wednesday. We appreciate your business and look forward to serving you again in the future!

February 29, 2024

The dealership was very attentive and quick to service my vehicle with each need I had. Barbara Orr communicated efficiently and provided great customer service. More

by audreydawn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr
Report | Print
Mar 03, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that the dealership was attentive and quick to service your vehicle, addressing each of your needs. It's great that Barbara communicated efficiently and provided excellent customer service. We appreciate your business and look forward to serving you again in the future!

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