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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.6
402 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 258 service reviews

December 24, 2025

I wasn’t prepared to pay a large amount of money for spark plugs. I should have asked more questions of the staff about the service and fee before the service was done. Next time I will be prepared an More

by jodiet38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
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December 23, 2025

I feelnlike there could have been more communication on the progress of my car while it was being repaired. But overall experience was good. Car was repaired a lot quicker than what was quoted. But infield More

by mirwin6925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Report | Print
Dec 24, 2025 -

Gene Messer Kia responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

December 21, 2025

Always amazing customer service . Friendly helpful answer all questions . Staff is always friendly and meet our needs. More

by James Simental
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Priscilla
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Dec 22, 2025 -

Gene Messer Kia responded

Hi James, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

December 21, 2025

Very efficient and professional. They were prompt in getting me an appt, and getting my car serviced More

by Brenda_driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont know
Report | Print
Dec 24, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 20, 2025

They are so quick and make sure you understand everything that is done on your vehicle. Kyle is the best More

by 7blessedbythebest77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Dec 21, 2025 -

Gene Messer Kia responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2025

The folks at Gene Messer Kia are always very professional and interactive. John, the rep that handles our appointments, is kind and thorough. It’s important to me that we have a good relationship with the p More

by lori.ostling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Dec 19, 2025 -

Gene Messer Kia responded

Hi Lori, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 06, 2025

Their phone system to talk to the service department is terrible. Phone calls being passed on and then getting hung up on. It took three calls to find out what was going on. More

by RiversUp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Never knew who it was nor did the paperwork
Report | Print
Dec 10, 2025 -

Gene Messer Kia responded

We deeply apologize for your poor experience with our phone system. Please know that we are actively working to improve and streamline our service process to provide you with the best possible support in the future. Thank you for bringing this to our attention.

December 05, 2025

Kyle is a great service writer . I appreciate his knowledge, his kindness and his expertise More

by Carla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Havens
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Dec 12, 2025 -

Gene Messer Kia responded

Hello Carla, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We hope to be of service to you again in the future. Best wishes, Gene Messer Kia

November 29, 2025

We love our Kia. Our sale person was awesome ( Joe V ). Will recommend this dealership to friends and family. More

by Hcarman08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virgina
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November 21, 2025

The service department was friendly and very helpful. They were considerate to my car needs More

by synergen3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Report | Print
Nov 23, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

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