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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.7
468 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 468 reviews

August 24, 2026

They are always friendly, on task and informative. They clearly explain what's been done or needs to be done. We highly recommend this dealership More

by scfry48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Aug 30, 2026 -

Gene Messer Kia responded

Hi, thank you so much for your positive comments about Group 1 Kia Hub City! Thanks for the recommendation, and have an amazing day!

August 18, 2026

Dylan and Adam are absolutely amazing answered all my questions, i didn’t feel pressured at all! It was actually an amazing experience and I’ll definitely be doing business again! Thank you again!!!! More

by Erynlexi11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan, Adam
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Aug 27, 2026 -

Gene Messer Kia responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 16, 2026

It was awesome. Everyone is very nice and helpful. My 2024 Sportage KIA is taken care of very well. The guy who helped me was the greatest. Thank you KIA. More

by Margie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember!
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Aug 24, 2026 -

Gene Messer Kia responded

Hi Margie, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 13, 2026

Excellent customer service always miss your needs and I'll keep coming back and the work is guaranteed More

by Candy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
2 employees names unknown or forgot
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Aug 15, 2026 -

Gene Messer Kia responded

Hi Candy, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2026

Great people, great service. When my Kia had an issue they got me back on the road fast! More

by laburl71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stewart
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Aug 02, 2026 -

Gene Messer Kia responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 17, 2026

All the members are helpful and nice service for my vehicle and uber service is good too More

by kiyapatel1838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
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Jul 18, 2026 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 17, 2026

Went in for an oil change and service light . .rep discussed reason for visiting provided an estimated time for pick up and offered in town commute with shuddle More

by Erica Ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jul 17, 2026 -

Gene Messer Kia responded

Erica, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 16, 2026

Jamie Armenta was great! He helped us get our 2022 Ford Bronco Outerbanks. Definitely recommend using him as your sales guy! More

by amarissavaldez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Armenta
Print
Jul 17, 2026 -

Gene Messer Kia responded

Hi, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!

July 15, 2026

Steve and Ruben made the process painless and so quick. They were so kind and helpful during the whole process. I cannot recommend the dealership enough. I’m very pleased with my new purchase. More

by katanabriane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve and Ruben
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Jul 17, 2026 -

Gene Messer Kia responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 13, 2026

Everyone was courteous, helpful, and friendly. I'm new here in Texas and I'm glad I found a dealership that's as friendly as Pro Kia in California. Although they washed my car at Pro Kia, I got a More

by name1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm so sorry, I forgot her name but I think it was Marisela, she is 4'11" tall and friendly.
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Jul 15, 2026 -

Gene Messer Kia responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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