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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
800 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 800 reviews

October 12, 2024

Very rude and not helpful. Did not disclose proper price and charged different tgan quoted. More

by trevino3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 18, 2024 -

Gene Messer Toyota responded

trevino3, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at drandall@GeneMesser.com, I would like to discuss how we can regain your trust. Sincerely. Dave Randall Service Director

October 11, 2024

Everyone was very helpful and not pushy at all! I’m very excited about my new car!! More

by JenniferS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin , Eddie Reyna
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Oct 13, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 10, 2024

I was completely frustrated with the service I received. I needed a key made for an Avalon. The vehicle was delivered and they had a problem making the key and put a different ignition cylinder which makes More

by jequetta_todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Crasta
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Oct 13, 2024 -

Gene Messer Toyota responded

jequetta_todd, We are genuinely sorry to hear about the issue with the ignition cylinder. Your feedback is invaluable, and we take it very seriously. We did not meet the standards of service that you—and we—expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your concerns further. Please, reach out to me directly at drandall@GeneMesser.com so we can work towards a resolution. Dave Randall Service Director

October 07, 2024

Friendly, explains service well, communication is good, service is quick, able to schedule appointments online. More

by Carolscottfry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Oct 10, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

October 05, 2024

I always get professional, friendly and reliable service at Gene Messer Toyota. I appreciate their friendly personnel and service. More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
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Oct 12, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 04, 2024

Have always had great service at the dealership. Employees are always courteous and polite. Always go out there way to make customer have a good experience. More

by Jacinta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Walker
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Oct 06, 2024 -

Gene Messer Toyota responded

Hi Jacinta, thank you for taking the time to leave a review for us at Gene Messer Toyota. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2024

Absolutely the easiest fastest and best car buying experience ever. Austin in finance is A++++ More

by bizzibunz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin -finance
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Oct 05, 2024 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. We hope you have a great day!

October 02, 2024

Friendly Service Representatives and great Service which was preformed in a short time. Never worry about the customer service More

by kkent3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
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Oct 05, 2024 -

Gene Messer Toyota responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 30, 2024

Gene messer Toyota staff are very friendly always treated me up most respect wouldn’t go anywhere else More

by Perez61m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
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Oct 02, 2024 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. We are always more than happy to assist you if anything else comes up. Take care!

September 28, 2024

I love Toyota. They listen to their customers whether they are male or female. They treat their customers with respect and kindness. More

by franceslori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
Report | Print
Oct 02, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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