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Gene Messer Toyota
Lubbock, TX
1,135 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,135 reviews
May 19, 2026
Lubbock Texas. . Amanda in services was not very helpful and actually forgot about me when I went to pick my vehicle up. I waited 30+ minutes another associate broug . Amanda in services was not very helpful and actually forgot about me when I went to pick my vehicle up. I waited 30+ minutes another associate brought me the WRONG CAR and I finally got help from someone else and had my car within seconds while Amanda was no where to be found.. More
by natalieadrianna12
Employees Worked With
May 12, 2026
Easy to make an appointment, oil change was done in timely manner and check out was quick. Really great service department! timely manner and check out was quick. Really great service department! More
by Pansy.byers376
Employees Worked With
May 12, 2026
This is the 5th new vehicle I've purchased from Gene Messer Toyota! And I never take the cars anywhere else for service! I love Toyota vehicles and I love My Dealership❤️ Messer Toyota! And I never take the cars anywhere else for service! I love Toyota vehicles and I love My Dealership❤️ More
by Margy
May 12, 2026
No hassle transaction in working with my sales rep. He was informed and not pushy. He was informed and not pushy. More
by mspeed1962
Employees Worked With
May 09, 2026
Always efficient. Polite and knowledgeable service reps who listen and respect your time. Great communicators. Polite and knowledgeable service reps who listen and respect your time. Great communicators. More
by Always toyota
Employees Worked With
May 02, 2026
I took my Tacoma into another shop to get the ac fixed. They replaced broken parts but the AC still didn’t stay on. So I took it to Group-1: they ordered the same parts and said the problem was because the They replaced broken parts but the AC still didn’t stay on. So I took it to Group-1: they ordered the same parts and said the problem was because the other parts weren’t OEM. I was so xxxxxx. I was planning to sue the first shop. But when Toyota went in to replace the brand new aftermarket parts they found that the wires to the AC condenser were damaged. They spent the time repairing the wires, didn’t replace the part like they had planned, and saved me money. They fixed the problem the other shop failed to fix. They were honest. They saved me money. More
by Sven
Employees Worked With
April 30, 2026
Friendly fast service provided by the sales person and sales assistant manager. Both were attentive and helpful in making this experience special! sales assistant manager. Both were attentive and helpful in making this experience special! More
by Michelle123
April 29, 2026
Everyone was very nice & helpful! First time here. Service took less time than expected. Will use again. First time here. Service took less time than expected. Will use again. More
by hdrod38
Employees Worked With
