Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.8
455 Reviews
Call Dealership (806) 748-4812

6102 19th St

Lubbock, TX

79407

Directions

By Type

Showing 455 reviews

April 25, 2024

Only place I trust for all my car services. Employees are friendly and welcoming. Definitely will continue coming here for all future services. More

by Cynlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Helpful
April 23, 2024

A was not pleased with service. should have had my car in 8 days. I had to make several calls & txt, before found out part unvailable from Dubi, I got part shift cable from ebay in 3 More

by coleen.shinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Helpful
April 21, 2024

Great costumer service! Attentive, quick to explain just what was going on and willing to offer up suggestions when asked! More

by Chelsie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Apr 23, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 20, 2024

I always have a great experience with gene messer Toyota for all my services needs. More

by Indianangel1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
Report | Print
Apr 23, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 20, 2024

The truck salesman that was assigned to me was Layven Armendariz. Layven kept me and my girlfriend up to date when the new Tacoma’s were in. Layven let me drive a comparison test with a Tundra and a Taco More

by gpa_rodriguez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Layven Armendariz
Report | Print
Apr 24, 2024 -

Gene Messer Toyota responded

We're glad to hear that Layven provided you with a great experience at our dealership! Keeping our customers updated on new inventory and facilitating comparison test drives are part of our commitment to helping you make informed decisions. Enjoy your new vehicle!

Helpful
April 16, 2024

Gene Messer Toyota Service is top notch. I like being able to register for service online. I arrived on time. Adam, the Service Advisor was helpful, polite + courteous. In less than 10 min More

by Karenvip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam, Service Advisor
Report | Print
Apr 19, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 13, 2024

They repaired my 2017 Corolla and took care of 2 recalls all in a 24 hour turnaround. Also 400.00 cheaper than other repair shops in town. More

by Gregfergerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Apr 16, 2024 -

Gene Messer Toyota responded

It's great to hear that we could repair your 2017 Corolla and take care of the recalls within a quick turnaround time. And saving $400 compared to other repair shops is a win. Thank you for choosing us!

Helpful
April 12, 2024

Sevice at the scheduled time and prompt completion of job requirement. Better than other dealers. More

by mlbud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
Report | Print
Apr 16, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 11, 2024

Outstanding customer service Left my 2024 Toyota Camry for it's 5,000 mile maintenance service and from the first phone call to schedule, arrival, and picking up everyone was courteous, professional, kind More

by bsalazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Apr 13, 2024 -

Gene Messer Toyota responded

It's wonderful to hear about your outstanding experience at the Toyota dealership for your Camry's maintenance service! We're delighted that you found everyone courteous, professional, and over-the-top helpful, and that you appreciated the complimentary Uber service. We'll make sure to pass your compliments along to Ryan as well. Thank you for choosing us, and we look forward to welcoming you back for your future service needs!

Helpful
April 10, 2024

Quick service, friendly people, concerned about providing quality customer service. Knowledgeable. Communication relative to length of stay. Text their name and tell us to let them know if we have questions More

by lora.asmussen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Apr 12, 2024 -

Gene Messer Toyota responded

It's great to hear about your positive experience! We're glad that you found our team to be friendly, knowledgeable, and focused on providing quality customer service. We understand the importance of communication and ensuring that you're informed about the length of your service. We're here to assist and ensure you have a great experience with us!

Helpful
1
2
...
46