Absolutely pathetic service from beginning to end. Bought a 2016 Prius that does not come with a spare tire! Also wasn't given my spare key, but was charged $125 for it, buried in the finance papers. Service manager said they would install a spare and give me the extra key. After 2 months, they made me a service appt. but no one there knew i was coming and had to wait 30 minutes just to get someone to help me, even though I was the first person in line. After waiting 2 hours for the spare tire to be installed, discovered they had tossed a donut tire on top of cargo area, where it could fly around, and stink to high heaven. Was then given a spare key that didn't work. Do yourself a favor-go to messer to test drive the car you want, then buy it online or anywhere else you might be treated with respect.