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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
519 Reviews
Call Dealership (806) 748-4812

6102 19th St

Lubbock, TX

79407

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Showing 519 reviews

July 25, 2024

Excellent, the personal attention is very fast and efficient. I highly recommend it. Thanks G More

by gracianni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Reyna
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Jul 26, 2024 -

Gene Messer Toyota responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
July 25, 2024

Everyone was very kind and helpful! Very efficient and had my vehicle out the next day! Thank you so much for the complementary oil and filter change! More

by Flash6taz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Jul 26, 2024 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
July 24, 2024

Gene Messer Toyota worked great with us on getting a hybrid. They made sure one got ordered for us since there was not one to be found. More

by donaldandrayenell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nieves Garcia, Austin
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Jul 24, 2024 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
July 23, 2024

Friendly attendant, asked if I had any concerns or questions, made process quick and easy. More

by becky_epperson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Jul 24, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
July 20, 2024

The service department is very helpful and professional. They helped me when I was visiting More

by bgalneau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Jul 20, 2024 -

Gene Messer Toyota responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
July 19, 2024

Gene Messer Toyota is awesome! We always buy our Toyota's from them!! Their service is great. More

by wbrobison1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby in service dept.
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Jul 20, 2024 -

Gene Messer Toyota responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
July 19, 2024

Not very good at serving cars right. It charges to much to not fix car right. Not good at pinpointing a problem that wrong with antilock bracks More

by ettadavis05
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service/different people
Report | Print
Jul 26, 2024 -

Gene Messer Toyota responded

ettadavis05, Thank you for your feedback about your car not being repaired to your satisfaction, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Stephanie Walters Service Manager swalters@GeneMesser.com

Helpful
July 17, 2024

I love coming in here! Dealer employees are always so helpful and it feels like they truly care for people. More

by jshort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Baugher
Report | Print
Jul 18, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
July 16, 2024

Someone had my A/C on when I didn't have it on then put on low when I didn't have on low. I had a certain temperature. They didn't even turn it off when I got in to turn on my vehicle, the A/C was on. They More

by laural.lara042774@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department, Kolby
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Jul 19, 2024 -

Gene Messer Toyota responded

laural.lara042774@gmail.com, We apologize for the inconvenience caused by the unexpected A/C settings. We understand how frustrating this can be and appreciate you bringing it to our attention. Our team is committed to providing excellent service, and this falls short of our standards. We will investigate this matter further to prevent it from happening again. Please let us know if there's anything else we can do to assist you. Brady Keys General Manager bkeys@genemesser.com

Helpful
July 15, 2024

Nice people very knowledgeable about the Toyota Camry. Made a great deal. Second time dealing with them. More

by cassidybyrd599
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer Kainz, Ryan Anderson, Dickie Jackson, Raul Reyna, Matthew Crasta, Joe Enriquez, Eddie Reyna, Ken Peters, Teagan McClarren
Report | Print
Jul 17, 2024 -

Gene Messer Toyota responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
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