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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
798 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 798 reviews

September 26, 2024

A great dealership with no pressure! Buying a car doesn't have to be stressful! Friendly staff, helpful, and bent over backwards to get us into a car! Thanks a lot! More

by larrydclark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Harper, Josh in Finance.
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Sep 29, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2024

Eric was a fantastic salesman! He was friendly, relaxed and knowledgeable about all of the cars we looked at. We would highly recommend him to anyone looking to buy a vehicle. More

by wyldkids
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Granillo , Joe Enriquez
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Sep 29, 2024 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Thanks for the recommendation, and have an amazing day!

September 25, 2024

Poor communication and rude service at Gene Messer Toyota Lubbock; unhelpful manager left me stranded. More

by Upset Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Vaden I believe was the manager
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Sep 28, 2024 -

Gene Messer Toyota responded

Upset Customer, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Dave Randall Service Director drandall@GeneMesser.com

September 24, 2024

Very friendly and efficient! It's very nice to enjoy coffee while you are waiting. More

by bkbigham62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Kainz
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Sep 28, 2024 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 20, 2024

Good dealership, good employees. Didn't try to charge you extra for xxxx. Got the gape insurance, always get the gape. And then got the rim & tire coverage and the extended 5 year or More

by bobbylrex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher marlow
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Sep 27, 2024 -

Gene Messer Toyota responded

Hi Bobbylrex, thank you so much for your positive comments about Gene Messer Toyota! Feel free to reach out to us if you need anything. Have a wonderful day.

September 20, 2024

i patronize the toyota dealer to service my SUV car because very approachable personel & excellent service . More

by rlm_289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
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Sep 27, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 19, 2024

Friendly people and I will be back for my service needs. Thank you and have a good day! More

by Darren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 21, 2024 -

Gene Messer Toyota responded

Hi Darren, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2024

Service advisor Bryan is always so incredible everytime I have had to bring car in and the Gm is also been amazing helping More

by Texasboo76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan in service, Brady Keys
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Sep 21, 2024 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Bryan and team! Please don't hesitate to reach out to us if there's anything more we can do!

September 16, 2024

Great service - thank you - nice waiting area and coffee bar . Good communication with service tech! More

by Cyn_pedersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Kainz
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Sep 20, 2024 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 12, 2024

Online appointment making was easy. Dealership was ready for me and took care of my needs. Planned for further appointments. More

by barbabbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Sep 14, 2024 -

Gene Messer Toyota responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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