Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
797 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

Directions

By Type

Showing 797 reviews

August 31, 2024

They didn't review with me what they had found wrong . Instead just sent unaware out the door with things that could have been fixed easily, lights, filters and the like. More

by david_57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Sep 06, 2024 -

Gene Messer Toyota responded

David_57 Thank you for your feedback about the lack of communication, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Dave Randall Service Director drandall@GeneMesser.com

August 31, 2024

Great service. Prompt, responsive and professional. Vehicle selection and inventory was ample. Negotiations and closing went quickly. More

by Slouch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Chester and Josh Short
Report | Print
Sep 05, 2024 -

Gene Messer Toyota responded

Hi, we are so happy to read such a great review about Gene Messer Toyota! We are always more than happy to assist you if anything else comes up. Take care!

August 30, 2024

They did a great job! I was very pleased with the work they completed on my truck More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Sep 02, 2024 -

Gene Messer Toyota responded

Hello Joe, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2024

Best service adviser today Bryan Womack. Thank you for your customer service ! Only dealership Gene Messer Toyota Lubbock we have had satisfaction for 11 years ! More

by mykasba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
Report | Print
Sep 01, 2024 -

Gene Messer Toyota responded

Hello, we're happy you found Bryan to be so supportive during your experience here at Gene Messer Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

August 29, 2024

Always professional and never try to upsell more work than necessary. I totally trust this dealership with my Toyota Tacoma. More

by dbrewer79423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor - Kolby
Report | Print
Aug 31, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2024

Casey Bolyard is an excellent salesman. He got me everything I wanted. Thank you for everything More

by jherrera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Bolyard and Joe Angel Enriquez
Report | Print
Aug 29, 2024 -

Gene Messer Toyota responded

Hi Jherrera, we are very happy Casey have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 27, 2024

The service has always been excellent and reasonably priced. The staff is always very friendly More

by mack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt walker
Report | Print
Aug 31, 2024 -

Gene Messer Toyota responded

Hi Mack, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2024

The service was quick and efficient. Adam was very friendly and sent me regular updates. More

by Shmitchell50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in the service depaetmnet
Report | Print
Aug 31, 2024 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

August 26, 2024

When we have a service appointment, the technicians are always prompt, courteous and helpful. We know we can count on them. More

by elcidmancini123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kade Riney
Report | Print
Aug 31, 2024 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2024

Efficiency, fast, respectful, patience, thoroughness, understanding, integrity, attentiveness, professionalism, good explanations, knowledgeable of the product, and courteous. More

by Slimbody
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Chester and Josh Short
Report | Print
Aug 31, 2024 -

Gene Messer Toyota responded

Hi, thank you so much for your positive comments about Gene Messer Toyota! We are always more than happy to assist you if anything else comes up. Take care!

1
...
24
25
26
...
80