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Gene Messer Toyota

Lubbock, TX

4.7
849 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 849 reviews

October 31, 2024

I worked with Sean Ahern. Over the course of 2 weeks Sean helped me find the exact car I wanted. He met my every need. His communication and follow up was excellent. Thank you More

by smohler
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sean Ahern
Nov 02, 2024 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Sean! Please don't hesitate to reach out to us if there's anything more we can do!

October 31, 2024

Toyota dealership is the best ! Online and in house was phenomenal didn’t have to wait long and got exactly what I wanted excellent job !!! More

by SandraGarcia806
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe lopez, Joe Enriquez
Nov 02, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 30, 2024

The Service Department provides exceptional customer service that starts from the top, with Dave Randall, all the way to the bottom with the service men working under him! More

by Sami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service department
Nov 01, 2024 -

Gene Messer Toyota responded

Hello Sami, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 30, 2024

Took my car in for a tire rotation. It only took about 45 minutes along with a full inspection. I am very pleased with the service. Cody was my service tech. Good job thanks More

by rlbrown1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody in service , Eddie Reyna
Nov 01, 2024 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 29, 2024

I always get great service at Gene Messer. Matt always makes sure that the service guys take good care of us. More

by Gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Walker
Nov 01, 2024 -

Gene Messer Toyota responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

October 29, 2024

They know what they are doing. When I went I didn’t even think about telling them to do the rotation on my tires and they were on top of that and did it anyway. Love the way the More

by Toyota Diva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Nov 01, 2024 -

Gene Messer Toyota responded

Hi, we appreciate your positive review of your experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

October 26, 2024

They take very good care of their customers. They work with you to get the best results for the customer. I would recommend the dealership to others More

by connielh76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cobey Watts
Oct 26, 2024 -

Gene Messer Toyota responded

Hi, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

October 25, 2024

Always is on top of things and a big help with my car when I go in. Very curteous More

by Coliphint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
Oct 26, 2024 -

Gene Messer Toyota responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

October 23, 2024

Adam, one of the coordinators, was extremely helpful and just great answering all my questions. He gave me great advice on other things I had not thought about that needed attention to take care of before More

by Martha
Recommend Dealer
Yes
Employees Worked With
Jessica Simpson, Teagan McClarren
Oct 25, 2024 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Adam here at Gene Messer Toyota! Thank you again for the great review!

October 22, 2024

Communicated well. Work was completed on time and correctly. Staff was friendly and very helpful. More

by robertkillough11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department!
Oct 25, 2024 -

Gene Messer Toyota responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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