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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
796 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 796 reviews

July 20, 2024

The service department is very helpful and professional. They helped me when I was visiting More

by bgalneau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Jul 20, 2024 -

Gene Messer Toyota responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

July 19, 2024

Gene Messer Toyota is awesome! We always buy our Toyota's from them!! Their service is great. More

by wbrobison1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby in service dept.
Report | Print
Jul 20, 2024 -

Gene Messer Toyota responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 19, 2024

Not very good at serving cars right. It charges to much to not fix car right. Not good at pinpointing a problem that wrong with antilock bracks More

by ettadavis05
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service/different people
Report | Print
Jul 26, 2024 -

Gene Messer Toyota responded

ettadavis05, Thank you for your feedback about your car not being repaired to your satisfaction, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Stephanie Walters Service Manager swalters@GeneMesser.com

July 17, 2024

I love coming in here! Dealer employees are always so helpful and it feels like they truly care for people. More

by jshort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Baugher
Report | Print
Jul 18, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 16, 2024

Someone had my A/C on when I didn't have it on then put on low when I didn't have on low. I had a certain temperature. They didn't even turn it off when I got in to turn on my vehicle, the A/C was on. They More

by laural.lara042774@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department, Kolby
Report | Print
Jul 19, 2024 -

Gene Messer Toyota responded

laural.lara042774@gmail.com, We apologize for the inconvenience caused by the unexpected A/C settings. We understand how frustrating this can be and appreciate you bringing it to our attention. Our team is committed to providing excellent service, and this falls short of our standards. We will investigate this matter further to prevent it from happening again. Please let us know if there's anything else we can do to assist you. Brady Keys General Manager bkeys@genemesser.com

July 15, 2024

Nice people very knowledgeable about the Toyota Camry. Made a great deal. Second time dealing with them. More

by cassidybyrd599
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer Kainz, Ryan Anderson, Dickie Jackson, Raul Reyna, Matthew Crasta, Joe Enriquez, Eddie Reyna, Ken Peters, Teagan McClarren
Report | Print
Jul 17, 2024 -

Gene Messer Toyota responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

July 13, 2024

Courteous, professional, reasonably priced, no sales pressure, convenient. The bonus Uber was very much appreciated. More

by ptsjcksn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
Report | Print
Jul 15, 2024 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 12, 2024

Prompt, professional and courteous service department. We had an appointment at 8:00. Service writer welcomed us. Indicated recall work might take until 4:00 pm. Received text and car was ready for pick u More

by amty7376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jul 13, 2024 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 11, 2024

Prompt and Courteous Service Advisers and the estimate of work completion and costs were all correct ~ Nice consumer experience 👍🏼 More

by bbatcelvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Womack ~ Service Advisor
Report | Print
Jul 11, 2024 -

Gene Messer Toyota responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

July 11, 2024

Colby is amazing! Had an Uber help me out while they were servicing my vehicle. He told me pricing before he started, he also gave me an expectation of end time. Great More

by shannonbyford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Watts
Report | Print
Jul 11, 2024 -

Gene Messer Toyota responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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