Gene Messer Toyota

Great group of guys. They are so nice to me when I pull up with anything They are so nice to me when I pull up with anything More

They went above and beyond to accommodate my service. We had an unexpected time crunch and they prioritized us and did everything possible to get us in and out quickly. We had an unexpected time crunch and they prioritized us and did everything possible to get us in and out quickly. More

They are Very courteous and accommodating. To each situation. They Try to make patrons welcome and appreciated. To each situation. They Try to make patrons welcome and appreciated. More

Matt was very nice as my representative. Work was done efficiently. Will recommend the Gene Messer Toyota Work was done efficiently. Will recommend the Gene Messer Toyota More

The dealer ship was very professional inside out they all came and shook our hands thanks to Easton, Shawn, Josh, Enrique for all attending to us. Thanks once again to all staff came and shook our hands thanks to Easton, Shawn, Josh, Enrique for all attending to us. Thanks once again to all staff More

Good service and average friendliness. Technicians are well prepared and do a thorough job and are efficient. Technicians are well prepared and do a thorough job and are efficient. More

Comfortable waiting area, accommodating staff. I like the texting communication between tech and myself. Smooth process to make appointment I like the texting communication between tech and myself. Smooth process to make appointment More

Had my Tacoma's 15000 mile service completed. Drove 2 hours to get my service completed and was disappointed with the service drive hospitality upon arrival. Asked for a shuttle ride to the mall Drove 2 hours to get my service completed and was disappointed with the service drive hospitality upon arrival. Asked for a shuttle ride to the mall while my truck was serviced and was informed that they use UBER, how disappointing. This is the first and only Toyota dealership that I know of that uses Uber to shuttle customers. After texting the service advisor to see if my truck service was completed, I asked for a return shuttle and was informed that the dealership was unable to get us a ride back to the dealership. I asked the advisor is they had a contingency plan, you know a backup plan, he said no. After a bit, the dealership had an employee, who was the sweetest guy, come pick us up. The personal touch that Toyota is known for was lost by using an Uber and my safety as a customer was over looked by using an Uber. This could have all been avoided by having a Gene Messer Toyota shuttle available for customers. The service drive needs to work on greeting customers upon arrival, as soon as they arrive (try, "Good morning, we will be right with you.") My family has purchased 3 truck and a car from this dealership, we compared Gene Messer Toyota to a Lexus dealership, we'll not anymore. The customer care is slipping and no longer worth my 2 hour drive. More

Everyone was very kind and helpful! Very efficient and had my vehicle out the next day! Thank you so much for the complementary oil and filter change! Very efficient and had my vehicle out the next day! Thank you so much for the complementary oil and filter change! More

Excellent, the personal attention is very fast and efficient. I highly recommend it. Thanks G efficient. I highly recommend it. Thanks G More