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Gene Messer Toyota

Lubbock, TX

4.7
839 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 839 reviews

July 12, 2024

Prompt, professional and courteous service department. We had an appointment at 8:00. Service writer welcomed us. Indicated recall work might take until 4:00 pm. Received text and car was ready for pick u More

by amty7376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 13, 2024 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 11, 2024

Colby is amazing! Had an Uber help me out while they were servicing my vehicle. He told me pricing before he started, he also gave me an expectation of end time. Great More

by shannonbyford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Watts
Jul 11, 2024 -

Gene Messer Toyota responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

July 11, 2024

Prompt and Courteous Service Advisers and the estimate of work completion and costs were all correct ~ Nice consumer experience 👍🏼 More

by bbatcelvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Womack ~ Service Advisor
Jul 11, 2024 -

Gene Messer Toyota responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

July 10, 2024

Very efficient and professional. Finished my car in a timely manner. Explained everything that was done. More

by maryann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 10, 2024 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 06, 2024

Pretty good service and I’m always taken care of… but techs seem to be a bit sloppy during engine oil changes. They leave oil all over bottom splash guard of truck… then it leaks onto driveway at home. More

by lonehowl67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service guys
Jul 08, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

July 05, 2024

They diagnosed my car and replaced my alternator in a span of 1 day. I dropped off my car in the morning and got to pick it up at 4. Hands down the best service I have ever received. The service departme More

by sheawittte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
Jul 07, 2024 -

Gene Messer Toyota responded

Hi Sheawittte, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 21, 2024

Fast, friendly and all around great customer service. Eric was able to get me in my Grand Highlander fast. He was kind, responded quickly and accurately to my questions. Most of our deal was done through More

by Tanya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Granillo. Five stars!
Jun 22, 2024 -

Gene Messer Toyota responded

Hello Tanya, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 20, 2024

Very fast and very helpful. Make it happen so you can roll out! Highly recommend More

by Tannerjake33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
Jun 21, 2024 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 19, 2024

Jeanne Messer has some fantastic employees friendly there to help explain and guide. I will recommend this dealership to anyone. More

by Iolayfette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean
Jun 20, 2024 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Thanks for the recommendation, and have an amazing day!

June 19, 2024

Great service friendly service. Was in and out for an oil change in 45 mins. More

by Lestela49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Jun 19, 2024 -

Gene Messer Toyota responded

Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

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