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Gene Messer Toyota

Lubbock, TX

4.7
806 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 806 reviews

May 01, 2024

Had a wonderful experience buying a car from this dealership. Jake Chester was amazing to work with and all of the staff were so nice and accommodating. Jake even noticed a mechanical issues when we More

by karabishop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Chester
May 04, 2024 -

Gene Messer Toyota responded

It's wonderful to hear about your fantastic experience at the dealership! We're thrilled that Jake and our team provided such great service and were accommodating throughout the process. We pride ourselves on integrity and professionalism, and we're glad that Jake ensured any issues were addressed before finalizing the purchase. We appreciate your business and look forward to serving you again in the future!

April 30, 2024

Took my truck in for scheduled maintenance. The work was completed in a timely manner and I am satisfied. More

by edlagrave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
May 02, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a timely experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 25, 2024

Only place I trust for all my car services. Employees are friendly and welcoming. Definitely will continue coming here for all future services. More

by Cynlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 28, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 23, 2024

A was not pleased with service. should have had my car in 8 days. I had to make several calls & txt, before found out part unvailable from Dubi, I got part shift cable from ebay in 3 More

by coleen.shinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Apr 27, 2024 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Dave Randall Service Manager (888) 212-9592 drandall@GeneMesser.com

April 21, 2024

Great costumer service! Attentive, quick to explain just what was going on and willing to offer up suggestions when asked! More

by Chelsie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Apr 23, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 20, 2024

The truck salesman that was assigned to me was Layven Armendariz. Layven kept me and my girlfriend up to date when the new Tacoma’s were in. Layven let me drive a comparison test with a Tundra and a Taco More

by gpa_rodriguez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Layven Armendariz
Apr 24, 2024 -

Gene Messer Toyota responded

We're glad to hear that Layven provided you with a great experience at our dealership! Keeping our customers updated on new inventory and facilitating comparison test drives are part of our commitment to helping you make informed decisions. Enjoy your new vehicle!

April 20, 2024

I always have a great experience with gene messer Toyota for all my services needs. More

by Indianangel1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
Apr 23, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 16, 2024

Gene Messer Toyota Service is top notch. I like being able to register for service online. I arrived on time. Adam, the Service Advisor was helpful, polite + courteous. In less than 10 min More

by Karenvip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam, Service Advisor
Apr 19, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 13, 2024

They repaired my 2017 Corolla and took care of 2 recalls all in a 24 hour turnaround. Also 400.00 cheaper than other repair shops in town. More

by Gregfergerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Apr 16, 2024 -

Gene Messer Toyota responded

It's great to hear that we could repair your 2017 Corolla and take care of the recalls within a quick turnaround time. And saving $400 compared to other repair shops is a win. Thank you for choosing us!

April 12, 2024

Sevice at the scheduled time and prompt completion of job requirement. Better than other dealers. More

by mlbud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
Apr 16, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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