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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
815 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 815 reviews

February 23, 2024

Everyone I encountered from the first person I talked with to the last was very professional and my needs were met above and beyond. More

by Harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts department and service department
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Feb 25, 2024 -

Gene Messer Toyota responded

We're delighted to hear that everyone you encountered, from the first person to the last, was very professional, and your needs were met above and beyond. We appreciate your positive comments and thank you for choosing us! Safe travels!

February 23, 2024

Courteous, Professional, Prompt, Cooperative. Facilities are cleañ, pleasing and comfortable. I do appreciate the free WiFi. Thank you all. More

by Paul
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Automotive Services
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Feb 25, 2024 -

Gene Messer Toyota responded

We're delighted to hear that you experienced courteous, professional, prompt, and cooperative service. It's great that you found our facilities clean, pleasing, and comfortable, and we're glad you appreciate the free WiFi. We appreciate your positive comments and thank you for choosing us! Safe travels!

February 16, 2024

It had been 12 years since I purchased a car and as an older single woman the experience can be haunting. Kade Riney from Gene Messer Toyota made my car buying experience not only enjoyable but seamless. More

by luptokat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kade Riney, Joe in Finance, Matt Walker
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Feb 23, 2024 -

Gene Messer Toyota responded

It's wonderful to hear that Kade, Joe, and Matt at Gene Messer Toyota made your car-buying experience enjoyable and seamless! Their dedication to providing excellent service is evident, and we appreciate you taking the time to share your positive feedback. Congratulations on your new car, and we hope it brings you many miles of joy! Safe travels, and we look forward to serving you in the future.

February 14, 2024

Always friendly! I trust they will take care of my FJ and me and always give great feedback! More

by Paulinalina1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Feb 16, 2024 -

Gene Messer Toyota responded

Thank you for the kind words Paulina! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 13, 2024

Very friendly, knowledgeable, good selection of the auto I was looking for. Word. Word, word. More

by kvolanty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Scheafer, Joe Enriquez
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Feb 16, 2024 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with a friendly and knowledgeable sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 13, 2024

This dealership never disappoints our family, Thanks to Oscar, Shawn,Brandon and rest of the crew. More

by carla0614
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Perez, Oscar Tristan, Brandon Rowland, Spencer Kainz, Ryan Anderson, Pace Bixler, Dickie Jackson, Raul Reyna, Matthew Crasta, Joe Enriquez, Eddie Reyna, Ken Peters, Teagan McClarren
Report | Print
Feb 16, 2024 -

Gene Messer Toyota responded

Thank you for the kind words Carla! We are very happy to hear that we were able to provide you with an enjoyable experience!

Feb 16, 2024 -

carla0614 responded

Thanks To Toyota for all that they do...

Feb 16, 2024 -

carla0614 responded

Thank again Toyota!

February 13, 2024

Gene Messer Toyota has taken care of my family and I as if we were there family as well. More

by JdenisonfamilyisJason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 16, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 12, 2024

The appointment set up was quick and the service was efficient, thorough and in a timely manner. More

by John Paul Athanasiou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby W in Service
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Feb 13, 2024 -

Gene Messer Toyota responded

We're pleased to hear that your appointment setup was quick and that you experienced efficient, thorough, and timely service. Your satisfaction is our priority, and we appreciate your feedback. Thank you for choosing us for your service needs!

February 10, 2024

Great service advisor (Jesse), oil change done in an hour and love the service technician video with results. More

by Mary_lisa4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse, Service Advisor
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Feb 13, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 09, 2024

Top notch dealership. Matt in service dept and sales lady Amanda are both awesome. Matt was very helpful and Amanda took good care of my request(s). More

by jmfrost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt (last name unknown) and Amanda Walker
Report | Print
Feb 10, 2024 -

Gene Messer Toyota responded

Thank you for your positive feedback! We're delighted to hear that our dealership is considered top-notch and that Matt in the service department and Amanda, the sales lady, both provided awesome service. We appreciate your business and look forward to serving you again.

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