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Gene Messer Toyota

Lubbock, TX

4.7
838 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 838 reviews

March 20, 2024

Bryan has been awesome as always, great customer service A+++ Will be my go dealership More

by lwwells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
Mar 22, 2024 -

Gene Messer Toyota responded

That's fantastic to hear! We're thrilled that Bryan provided you with awesome customer service, as always, and that you rate your experience as A+++. We're honored to be your go-to dealership, and we look forward to continuing to provide you with excellent service in the future.

March 16, 2024

They are aways fast, friendly and helpful. They keep updated on everything. Always answer my all questions. More

by carmenguzman63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Ryan Watt
Mar 19, 2024 -

Gene Messer Toyota responded

Thank you for the kind words Carmen! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 16, 2024

Very friendly staff. Many appointment options and quick service. I was in and out within an hour. More

by vrtgo3247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 19, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 14, 2024

Treated with respect and let me know there were other concerns with the car. They never pressured me to do more than my oil changed. More

by npriest44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pace Bixler
Mar 16, 2024 -

Gene Messer Toyota responded

That's great to hear! We're glad that you were treated with respect and that we informed you about other concerns with the car without pressuring you to do more than your oil change. We're here to help and ensure your satisfaction with our services.

March 13, 2024

This Review 100% regarding services department. Not enough words to describe how great Bryan & His team for Gene Messer Toyota. BRYAN leadership holding fort for Gene Messer in this tough economy.We More

by ToyotaforliFe!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Kowack (misspelled forgive.)
Mar 15, 2024 -

Gene Messer Toyota responded

We're thrilled to hear about your outstanding experience with Bryan and our service team at Gene Messer Toyota! Your referrals and recognition of our team's excellence mean the world to us. Thank you for your trust and loyalty. We look forward to continuing to provide you with world-class service in every visit.

March 12, 2024

My salesman Jake Chester was awesome and very patient with me. He did exactly want I requested, to stay in contact. Even if to just say "I'm still looking or working on it." Now the fiance department More

by rriggsc77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jake Chester-salesman, Austin-fiance guy, Austin manager
Mar 14, 2024 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at bkeys@genemesser.com. I look forward to speaking with you. Brady Keys, General Manager

March 12, 2024

Amanda Walker was great. Brandon in finance was awesome as well. Can’t thank them enough for the Camry they got me into More

by baileybk75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Walker
Mar 14, 2024 -

Gene Messer Toyota responded

We're thrilled to hear that Amanda and Brandon provided you with great service during your Camry purchase! It's wonderful to know that we were able to assist you in finding the perfect vehicle. If you have any further feedback Enjoy your new Camry!

March 11, 2024

Went in for an oil change, no unforeseen issues. Advisor was nice made sure I was taken care of. Very professional. More

by Rafael
Recommend Dealer
Yes
Employees Worked With
N/a
Mar 13, 2024 -

Gene Messer Toyota responded

Thank you for the kind words Rafael! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 11, 2024

Excellent customer service. We couldn’t have asked for a better salesman than Eddie Reyna! We will be recommending him to everyone we know that is looking for a new or used ve More

by Jgbdavis58
Recommend Dealer
Yes
Employees Worked With
Eddie Reyna
Mar 13, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 11, 2024

Everyone did an awesome job helping me choose the right vehicle! Nathan was awesome and very polite and courteous! Everyone did an excellent job! I cannot remember the Finance gentleman but he was aweso More

by Wjs1964
Recommend Dealer
Yes
Employees Worked With
Ethan, Joe Enriquez
Mar 14, 2024 -

Gene Messer Toyota responded

We're thrilled to hear that your experience with us was exceptional from start to finish! Nathan and our team pride themselves on providing excellent customer service and ensuring that you found the right vehicle for your needs. We understand the importance of a low-pressure sales environment, and it's great to know that you never felt rushed or pushed during your visit. Thank you for choosing us, and we hope you enjoy your new vehicle!

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