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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
837 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 837 reviews

March 07, 2024

Jesse was very helpful and friendly when getting my truck serviced, would definitely go back again More

by grantj
Recommend Dealer
Yes
Employees Worked With
Jesse paez
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Mar 09, 2024 -

Gene Messer Toyota responded

We're glad to hear that Jesse provided helpful and friendly service during your truck's maintenance. Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing us, and we look forward to serving you again in the future!

March 07, 2024

Adam is our service person. He does a great job taking his time to explain what the service department will be doing to our vehicle. More

by Gsderington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service/Adam
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Mar 10, 2024 -

Gene Messer Toyota responded

It's wonderful to hear that Adam, your service person, does a great job explaining the service procedures for your vehicle. Clear communication is crucial, and we appreciate your positive feedback. We're here to help!

March 05, 2024

Affordable yet thorough service—it’s the only place I’ve taken my 4Runner since I bought it More

by RSPatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam —don’t remember last name
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Mar 08, 2024 -

Gene Messer Toyota responded

We're delighted to be your go-to place for servicing your 4Runner. Thank you for appreciating our affordable yet thorough service. We're here to ensure your vehicle receives top-notch care every time. Looking forward to serving you and your 4Runner again in the future!

March 04, 2024

My service writer was very helpful . I went in for an oil change and check my brakes excepting to have to do my brakes . I pleasantly surprised that I was not up sold. I WILL BE BACK FOR More

by wadekuykendall1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 08, 2024 -

Gene Messer Toyota responded

We're pleased to hear about your positive experience with our service writer. It's great that you received helpful assistance and were pleasantly surprised that there was no upselling during your visit for an oil change and brake check. We appreciate your feedback and look forward to welcoming you back for future service needs. Thank you for choosing us, and we're here whenever you need assistance with your vehicle!

March 04, 2024

Easton was the best! Very outstanding and very professional! I would recommend anyone to buy from him More

by Lathe.easton03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Mathis
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Mar 06, 2024 -

Gene Messer Toyota responded

Thank you for sharing your positive experience with Easton! We're glad to hear that he provided outstanding and professional service. Safe travels in your new vehicle!

March 03, 2024

Supper nice and helpful people, they explained everything supper well and I really felt like they cared about the customers More

by giselle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Paez
Report | Print
Mar 08, 2024 -

Gene Messer Toyota responded

We're thrilled to hear that you had a positive experience with our team! Providing excellent service and ensuring our customers feel valued is always our goal. We appreciate your kind words, and we hope to have the pleasure of serving you again in the future. Safe travels!

March 03, 2024

Easy transaction-stress free and short wait. Would recommend to anyone looking for auto servicing. More

by DAAnders1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Mar 13, 2024 -

Gene Messer Toyota responded

We're pleased to hear that your transaction was easy, stress-free, and had a short wait time. Your recommendation is much appreciated. Thank you for choosing us, and we look forward to serving you and others with the same level of excellence in the future. Safe travels!

March 02, 2024

Great salesman and service, very professional. I was very satisfied with the whole process of buying. More

by The Zamoras
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Tristan
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Mar 06, 2024 -

Gene Messer Toyota responded

We're glad to hear that you had a positive experience with both the salesman and the overall service during the buying process. Safe travels!

February 29, 2024

Gene Messer Toyota has a very professional service department check in and out process. My vehicle was checked in, serviced and out in about an hour for it’s complete annual service. They have a comfo More

by ghavenhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Mar 03, 2024 -

Gene Messer Toyota responded

We're pleased to hear about your positive experience with the service department at Gene Messer Toyota. It's great that the check-in and check-out process was professional and efficient, and your vehicle's complete annual service was completed in about an hour. We're glad they provide a comfortable waiting room for your convenience. We appreciate your business and look forward to serving you again in the future!

February 25, 2024

We recently moved to Lubbock and were hesitant about the service we might receive due to our experience in our previous town. Gene Messer was hands down, excellent service, fair prices, accurate time estima More

by Lisa B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
Report | Print
Feb 28, 2024 -

Gene Messer Toyota responded

We're thrilled to hear about your excellent experience at Gene Messer Toyota! It's great that you received fair prices, accurate time estimates, and top-notch communication. We appreciate your recognition of Colby and the entire team for their professionalism and dedication to providing outstanding service. Thank you for your recommendation. We look forward to continuing to provide excellent service in the future!

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