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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
816 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 816 reviews

February 09, 2024

Top notch dealership. Matt in service dept and sales lady Amanda are both awesome. Matt was very helpful and Amanda took good care of my request(s). More

by jmfrost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt (last name unknown) and Amanda Walker
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Feb 10, 2024 -

Gene Messer Toyota responded

Thank you for your positive feedback! We're delighted to hear that our dealership is considered top-notch and that Matt in the service department and Amanda, the sales lady, both provided awesome service. We appreciate your business and look forward to serving you again.

February 08, 2024

Appreciated the fast, professional service. I came in with a car emergency & no appointment. They helped calm me down. More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 10, 2024 -

Gene Messer Toyota responded

We're glad to hear that the dealership provided you with fast and professional service during your car emergency, helping to calm you down. Your satisfaction is important, and we're here to help!

February 07, 2024

Muy satisfecha con El servicio y la rapides del mismo,los empleados muy comprecibles ,por mi poco Ingles rapidqmente buscaron a una perwona que uqblara mi moismo idioma,mil gracias More

by lucesitaramirez.50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, forgot the name 😔
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Feb 09, 2024 -

Gene Messer Toyota responded

Nos complace saber que tuvo una experiencia positiva con el servicio y que los empleados fueron comprensivos y serviciales. Es fantástico que hayan hecho un esfuerzo por comunicarse con usted en su idioma preferido. ¡Viajes seguros!

February 04, 2024

Fast service, great coffee, kept me informed and made sure the service didn’t take any longer than estimated. More

by q93hada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, or sure who
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Feb 07, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 04, 2024

This place is amazing ! The people are all so helpful even after you have purchased a car. Thank you. More

by jasminemperium
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Kainz, Ryan Anderson, Dickie Jackson, Raul Reyna, Matthew Crasta, Joe Enriquez, Eddie Reyna, Ken Peters, Teagan McClarren
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Feb 07, 2024 -

Gene Messer Toyota responded

Thank you for the kind words Jasmine! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 03, 2024

Excellent service, Very friendly, easy to access, kind, good communication, I will recommend you guys to others More

by ToyotaRav4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Feb 04, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 03, 2024

The service writer are very knowledgeable. Every maintenance were inspected and rated. It was excellent experience. More

by robert.robinson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
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Feb 07, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 01, 2024

good fun. great customer service, overall fast, very funny gentleman that helped me today. 10/10 More

by rylopez30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Simpson, Pace Bixler, Ladon Burrell, Raul Reyna
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Feb 02, 2024 -

Gene Messer Toyota responded

Fantastic to hear that you had a good time and received great customer service! We're glad your experience was overall fast, and the gentleman who assisted you added a touch of humor. Thank you for the 10/10 rating! Safe travels, and we look forward to serving you again!

January 30, 2024

A pleasent waiting area. I was in and out in less than 1 hour. Everyone was very professional. More

by fred.watson0
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jesse Paez
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Feb 01, 2024 -

Gene Messer Toyota responded

Thank you for the kind words Fred! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 29, 2024

Great service in all areas including friendly and helpful folk, attention to detail, and punctual . More

by dr.c.l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department personnel.
Report | Print
Jan 31, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Jan 31, 2024 -

dr.c.l responded

Always my pleasure. Looking forward to my next experience with Gene Messer Toyota, Lubbock.

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