
Gene Messer Toyota
Lubbock, TX
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The folks at Gene Messer always take good care of my car! They are prompt, friendly, and always make me feel comfortable with questions. I usually just wait there because the waiting area has a customer frie They are prompt, friendly, and always make me feel comfortable with questions. I usually just wait there because the waiting area has a customer friendly atmosphere. More
I’ve gone to other Toyota dealerships in the past, and they at least vacuum the truck and give a voucher to wash the car and this dealership actually even left it full of black marks on the outside where they at least vacuum the truck and give a voucher to wash the car and this dealership actually even left it full of black marks on the outside where they were working on the oil change! Jean Messer for cleaning up after yourself! 😡 More
Luke was very helpful and very nice to work with. Buying a car is much easier than it used to be. Luke went through all the cars we liked and let us know all the details about each one and also the Buying a car is much easier than it used to be. Luke went through all the cars we liked and let us know all the details about each one and also the things that set each car apart. More
I made an appointment for an alignment, 9:30 am Saturday. I picked up my Tundra at 5:30 pm. Unacceptable if you ask me. I was going to wait for the truck because I figured with an appointment and just a rot I picked up my Tundra at 5:30 pm. Unacceptable if you ask me. I was going to wait for the truck because I figured with an appointment and just a rotate and alignment it wouldn’t take more than 2 hours. I was wrong. They did offer to Uber me anywhere in town, however that kinda defeats the purpose of the appointment for such a minor maintenance item. Disappointing! More
Gene Messer Toyota’s staff are very customer oriented. My car received a thorough check today with the Service Department, and they were knowledgeable and courteous. My car received a thorough check today with the Service Department, and they were knowledgeable and courteous. More
Salesman was friendly and carried through on everything that was promised. He was patient explaining details of a new vehicle and will be available for further questions. that was promised. He was patient explaining details of a new vehicle and will be available for further questions. More