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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
816 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 816 reviews

November 30, 2023

I was impressed with the service i received. The personal was friendly and professional. They kept me informed on the status of my vehicle and explained everything in detail. More

by emsycrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance department
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Dec 01, 2023 -

Gene Messer Toyota responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

November 29, 2023

Great service always. Service advisor is very thorough and explains everything. Matt does a great job. More

by Elizabeth Lara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt (don’t recall his last name)
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Dec 01, 2023 -

Gene Messer Toyota responded

It's fantastic to hear that you had a great experience and that Matt provided thorough assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Salesman was great and very informative! Definitely enjoyed doing business with him and look forward to possibly doing more business with him in the future. More

by Jarred3344
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
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Dec 01, 2023 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Jordan and Luke went out of their way to help us with the purchase of the new Toyota. Super friendly and helpful. Luke was especially helpful in explaining all the features of the new car. More

by Bill Tracy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Sheaffer and Jordan Pointon
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Dec 01, 2023 -

Gene Messer Toyota responded

Congratulations on your new Toyota! We are thrilled that Jordan and Luke provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 24, 2023

Service department is personable and helpful. They took care of us and we were out in under an hour. More

by sagwa1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in service department
Report | Print
Nov 28, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a personable and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

Matt did a great job. I will continue going to Gene Messer Toyota because of their excellence customer service. More

by Rosemary Zavala
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt... Service Department
Report | Print
Nov 29, 2023 -

Gene Messer Toyota responded

It's fantastic to hear that you had a great experience and that Matt provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

The people who works here are truly Gem's. I drove in and spoke to one of the guys on duty he explain that they were "jam". I responded, No Problem! I'll wait, even if it takes a long while. More

by wltrlinks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can remember name them
Report | Print
Nov 23, 2023 -

Gene Messer Toyota responded

It's wonderful to hear our team at Gene Messer Toyota went above and beyond to accommodate you, even during a busy period! Our quick and efficient service, despite the initial expectation of a longer wait, reflects our commitment to customer satisfaction. Thank you for your business!

November 22, 2023

Always professional and always do a great job with only a small wait! I am thankful for their integrity! More

by Lindacmer810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 23, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 19, 2023

Excellent attitude, pay attention to my requests, always finish faster than they promised, I am very satisfied. More

by dwzuehlke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 21, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 19, 2023

Very helpful service advisor. Easy to get appointments. Clean and nice waiting area. Prompt attention to concerns. More

by Schoolmaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Nov 21, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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