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Gene Messer Toyota

Lubbock, TX

4.7
819 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 819 reviews

November 07, 2023

Great service and easy to communicate with most people there that have helped me have done a really good job and pays good attention. And have good positive attitudes. More

by Brittney_burgess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, caleb, Stephanie, Mark
Nov 08, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 07, 2023

Gene Messer Toyota is always willing to answer my questions and help me understand what's going on with my car. They schedule my appointments right away, and provide transportation back to my house i More

by Merrylinks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Walker
Nov 09, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 06, 2023

Excellent customer service. Attentive personnel. Timely repairs. Reasonable pricing. I would highly recommend this dealership. More

by cindyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Colby Watts
Nov 08, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

This is the best dealership, with excellent environmental. They do the customer right with good service care. Never had a bit of trouble with the service group, they are great at their job. More

by bmsuggs44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service department
Nov 07, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

Very professional and efficient. Prices are reasonable for a dealership. Pleasant and comfortable waiting room as well. More

by Donstoystoo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department is quite competent.
Nov 07, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a professional and efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 30, 2023

I love using Gene Messer Toyota they give the best service and customer care! Braden is amazing and goes above and beyond he is who I’d always recommend! Thank you for all your help and I’m so happy t More

by EmmyLou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden service advisor in the service department
Nov 06, 2023 -

Gene Messer Toyota responded

It's fantastic to hear that you had a great experience and that Braden provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 29, 2023

Extremely fast and friendly service. Kyle Hair, Matt Walker and Skater are on another level when it comes to service. More

by Clarks393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 31, 2023 -

Gene Messer Toyota responded

That's great to hear that you had such a positive customer service experience. Timely and supportive service is important, and it's wonderful to know you plan to return for your next service. We're here to assist you with any questions or information you may need.

October 28, 2023

Great friendly staff, always able to get in and out in a reasonable time. Living 100 miles away that’s very important. Always let me know if there is anything else I need then or in the near future. More

by Legend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Walker
Nov 04, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 26, 2023

Always friendly, helpful and quick at servicing my vehicle. Lets me know what needs to be fixed then explains what work they did on my vehicle. More

by penny.rimer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 02, 2023 -

Gene Messer Toyota responded

It's wonderful to hear that Gene Messer Toyota is always friendly, helpful, and quick when servicing your vehicle. Effective communication about what needs to be fixed and explanations about the work done on your vehicle can greatly enhance the overall service experience. Your positive feedback is much appreciated!

October 24, 2023

Easton was friendly , and extremely helpful . It was one of the best experiences I’ve had with a salesperson and dealership . More

by Snava
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Mathis
Nov 01, 2023 -

Gene Messer Toyota responded

It's great to hear that Easton was friendly and extremely helpful and that your experience with him and Gene Messer Toyota was one of the best you've had. Having a knowledgeable and friendly salesperson can greatly enhance the car-buying experience. Enjoy your new vehicle!

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