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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
854 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 854 reviews

December 10, 2023

Bryan met us in the service department and was efficient and kind in getting our car ready for the service. Always efficient and kind. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 12, 2023 -

Gene Messer Toyota responded

It's fantastic to hear that Bryan consistently provides efficient and kind service when you visit Gene Messer Toyota! Having someone who is both efficient and kind can make the service experience more pleasant. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

They were very courteous and helpful and the waiting area was very nice and comfortable. More

by btraylor50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden in the service department
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Dec 12, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

I have only used the service dept. at this dealership. I just got the vehicle back that I had serviced, so I can’t comment on their work, but the person I talked to about scheduling an More

by tricky5154
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Dec 06, 2023 -

Gene Messer Toyota responded

It's great to hear that your initial interactions with the service department at Gene Messer Toyota were positive! Having a helpful and friendly person assist with scheduling and an accessible service advisor like Colby who kept you informed can make a significant difference in the service experience. It's promising to have a service advisor who seems attentive and keeps you updated throughout the process. Thank you for your business!

December 05, 2023

It is generally good but I have had two bad experiences with the service dept. once they failed to honor a service agreement we had purchased and yesterday they tried to sell me a new tire when all I want More

by fridenhour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby in service
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December 04, 2023

Great service, prompt and fast provided by our service advisor, Bryan. Very friendly as well! More

by rlc98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 05, 2023 -

Gene Messer Toyota responded

We appreciate your Five Stars and we are delighted to know you had a great experience with us! We look forward to the pleasure of your business again!

December 02, 2023

Service is great not a long wait the person that took care of me wasn't very talkative I guess it was too early in the morning for him or maybe a bad day but overall a great experience More

by Lawara7360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 06, 2023 -

Gene Messer Toyota responded

It's great to hear that despite the less talkative interaction, your overall experience with the service was positive. Sometimes, service representatives might have off days or early morning hours can be challenging. However, it's excellent that the service itself was efficient and didn't involve a long wait. Thank you for your business!

December 01, 2023

Salesman was prepared for our arrival. Very professional and respectful. I strongly recommend him and this dealership More

by Lnvelasquez2005
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Abbott
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Dec 02, 2023 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 01, 2023

People are great service is great. Service was fast and informative. Facility was clean and organized. More

by kdsheatandair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Walker,
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Dec 06, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

I was impressed with the service i received. The personal was friendly and professional. They kept me informed on the status of my vehicle and explained everything in detail. More

by emsycrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance department
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Dec 01, 2023 -

Gene Messer Toyota responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

November 29, 2023

Great service always. Service advisor is very thorough and explains everything. Matt does a great job. More

by Elizabeth Lara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt (don’t recall his last name)
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Dec 01, 2023 -

Gene Messer Toyota responded

It's fantastic to hear that you had a great experience and that Matt provided thorough assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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