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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
854 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 854 reviews

October 30, 2023

I love using Gene Messer Toyota they give the best service and customer care! Braden is amazing and goes above and beyond he is who I’d always recommend! Thank you for all your help and I’m so happy t More

by EmmyLou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden service advisor in the service department
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Nov 06, 2023 -

Gene Messer Toyota responded

It's fantastic to hear that you had a great experience and that Braden provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 29, 2023

Extremely fast and friendly service. Kyle Hair, Matt Walker and Skater are on another level when it comes to service. More

by Clarks393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 31, 2023 -

Gene Messer Toyota responded

That's great to hear that you had such a positive customer service experience. Timely and supportive service is important, and it's wonderful to know you plan to return for your next service. We're here to assist you with any questions or information you may need.

October 28, 2023

Great friendly staff, always able to get in and out in a reasonable time. Living 100 miles away that’s very important. Always let me know if there is anything else I need then or in the near future. More

by Legend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Walker
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Nov 04, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 26, 2023

Always friendly, helpful and quick at servicing my vehicle. Lets me know what needs to be fixed then explains what work they did on my vehicle. More

by penny.rimer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Nov 02, 2023 -

Gene Messer Toyota responded

It's wonderful to hear that Gene Messer Toyota is always friendly, helpful, and quick when servicing your vehicle. Effective communication about what needs to be fixed and explanations about the work done on your vehicle can greatly enhance the overall service experience. Your positive feedback is much appreciated!

October 24, 2023

Easton was friendly , and extremely helpful . It was one of the best experiences I’ve had with a salesperson and dealership . More

by Snava
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Mathis
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Nov 01, 2023 -

Gene Messer Toyota responded

It's great to hear that Easton was friendly and extremely helpful and that your experience with him and Gene Messer Toyota was one of the best you've had. Having a knowledgeable and friendly salesperson can greatly enhance the car-buying experience. Enjoy your new vehicle!

October 21, 2023

Very pleased with my service experience they always go out of their way to help me. I bought my 2018 Toyota tundra new from them and will always have them service it and if I buy a new one I’ll buy it fro More

by Icecube1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colbert service department
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Oct 24, 2023 -

Gene Messer Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 20, 2023

Amanda was very kind and helped me get the car that my heart was set on getting. More

by Rfleenor
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amanda
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Oct 20, 2023 -

Rfleenor responded

Amanda was very helpful, and helped me get the best deal possible by informing me about the recent Graduate program Toyota has

October 17, 2023

The people here are great and I had a l very good customer service experience More

by olaopeyemi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elbert Dane
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Oct 19, 2023 -

Gene Messer Toyota responded

It's wonderful to hear that you had a great customer service experience with our team and that you found the people here to be great. Your feedback means a lot to us, and we're always here to provide excellent service. We appreciate your support, and your satisfaction is our goal!

October 15, 2023

They were Accommodating, professional, pleasant, prompt, thorough, efficient and I will go back again and again. More

by jean.petty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
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Oct 17, 2023 -

Gene Messer Toyota responded

We're delighted to hear that you had such a positive experience with us. Being accommodating, professional, pleasant, and efficient is what we aim for. We're here to serve you anytime you need assistance, and we look forward to welcoming you back again and again in the future. Thank you for choosing us!

October 13, 2023

Nice people and a good product. Sales and service are customer oriented. I would recommend to anyone. More

by santecjoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Harper, Brandon Rowland
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Oct 17, 2023 -

Gene Messer Toyota responded

Thank you for your kind words! We're pleased to hear that you find our team to be customer-oriented and that you've had positive experiences with both sales and service. Your recommendation means a lot to us, and we're here to assist anyone who needs our help. Thank you for choosing us!

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