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Gene Messer Toyota
Lubbock, TX
802 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 802 reviews
July 15, 2023
I am in my third Toyota after a few years of GM vehicles. We started back in the late 70’s and no other vehicle is as dependable. As for gene Messer our service has been excellent from the beginning We started back in the late 70’s and no other vehicle is as dependable. As for gene Messer our service has been excellent from the beginning More
by Padre
Employees Worked With
Braden in service
July 15, 2023
I was looking for THE truck for my wife and I. I had joined a Facebook group (No Mark Up Toyota) in hopes of finding my truck at MSRP or at least close to it. Brandon responded to my “In search of I had joined a Facebook group (No Mark Up Toyota) in hopes of finding my truck at MSRP or at least close to it. Brandon responded to my “In search of” post. He responded the quickest and was the ONLY one that followed through and “stayed with it” (but w/out the feel of a high pressure sale - although those unsolicited pictures of the truck sitting on the lot were a bit underhanded - lol). However, Gene Messer Toyota was 1400 miles from me. I did my research and found the allocations posted on Reddit. There were literally just a handful of trucks that met my criteria. Of the ones that weren’t pre-sold, only Gene Messer Toyota was selling without a “market adjustment” (and buyers will remember this for years to come). They had a unicorn… I knew it, and they knew it. But, they didn’t try to take advantage and gouge me (which speaks volumes about their business). They matched the trade-in the local dealer had offered. Unfortunately, I was unable to find my title so decided to just purchase outright and sell my trade privately. Yes, I flew from NC to TX to pick up THE truck I wanted. Brandon picked me up at the airport (in MY truck!) and we completed the sale effortlessly. Josh, in Finance, went over the available warranty options without any pressure. The sale was completely in a timely manner and then I drove 1400 miles back home... smiling the whole way! My wife and I are absolutely thrilled that we made the decision to purchase from Gene Messer Toyota! More
by ScottMulder
Employees Worked With
Brandon (Internet Sales), Josh (Finance)
July 14, 2023
Service rep was incorrect about tire rotation. Service receipt did not indicate rotation was performed. Maintenance log did indicate rotation was performed. Was it or not? Service receipt did not indicate rotation was performed. Maintenance log did indicate rotation was performed. Was it or not? More
by Jerry
Employees Worked With
Service department
July 06, 2023
The experience at this dealership was excellent. Knowledge and timely professional attention to detail was very strong in regards to the situation at hand. Very pleased! Knowledge and timely professional attention to detail was very strong in regards to the situation at hand. Very pleased! More
by jhitt
Employees Worked With
Matthew Walke, Kyle service dept
July 06, 2023
I’m very pleased with the handling of our tire situation yesterday on our 2022 Camry! Braden was very courteous and friendly, and took care of us in a very prompt and professional way! yesterday on our 2022 Camry! Braden was very courteous and friendly, and took care of us in a very prompt and professional way! More
by Rickmarypovlich
Employees Worked With
Braden
