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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
851 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 851 reviews

August 21, 2023

Salesman Oscar Tristan and Aly Moreno were great to deal with. First finance guy Austin Abbott not so much. Because I was not financing there he did not want even send paperwork to my email. He kept pressur More

by Omarluna1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Oscar Tristan, Aly Moreno ten stars each
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Sep 12, 2023 -

Gene Messer Toyota responded

Thank you for your feedback in regards to your issue with Finance because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Robert Fullerton F & I Director rfullerton@GeneMesser.com

August 20, 2023

Bought a vehicle here will probably buy another! Great service and buying process really easy too! More

by Nanciefancie55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan in service
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Aug 26, 2023 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We will look forward to the opportunity to assist you again in the future.

August 20, 2023

We were so very pleased that our first scheduled maintenance was: Quick Friendly Professional Thorough More

by Drktunstall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Peters
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Aug 23, 2023 -

Gene Messer Toyota responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 18, 2023

Awesome and highly noticeable with helping others. Help with solving all your questions and take time to show you too. More

by Johnson.rj198187
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exparza, Nieves Garcia, Spencer Kainz, Ryan Anderson, Ladon Burrell, Dickie Jackson, Steve Campbell, Matthew Crasta, Joe Enriquez, Teagan McClarren
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Sep 02, 2023 -

Gene Messer Toyota responded

Thank you for the kind words! We are excited to hear that we were able to provide you with a great experience!

August 18, 2023

Service department advisor Matt was very helpful and considerate , friendly in repairing my vehicle thanks More

by Gtrev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
August 17, 2023

The staff was awesome. Service was great and very quick. Very pleased and satisfied. Great More

by katcaylor1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Guo
Report | Print
Aug 23, 2023 -

Gene Messer Toyota responded

Thank you for your kind words for our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 16, 2023

Service was fast and quick, was out with in the hour. Free hot coffee was good as well. More

by eli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Aug 18, 2023 -

Gene Messer Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 15, 2023

Sean our salesperson was outstanding. He was knowledgeable and patient. The dealership has a good selection, and everyone there was very nice. More

by Nmsims92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Aug 18, 2023 -

Gene Messer Toyota responded

We are glad we could help!

August 15, 2023

Good quick service with reasonable charges and friendly staff that are helpful in many ways. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
Report | Print
Aug 18, 2023 -

Gene Messer Toyota responded

Mike, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota.

August 15, 2023

Bryan was very helpful during my visit to get my Toyota serviced. It is very easy to get appointments scheduled More

by wadedavenport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan service department
Report | Print
Aug 18, 2023 -

Gene Messer Toyota responded

We're happy to hear you had such a positive experience with our team!

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