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Gene Messer Toyota

Lubbock, TX

4.7
802 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 802 reviews

July 05, 2023

Andrew was so helpful in finding my next car! I absolutely loved it & the entire experience was super easy and quick! More

by shiloh.burns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Harper
Jul 07, 2023 -

Gene Messer Toyota responded

We appreciate your positive review about your recent experience with us!

July 02, 2023

My service advisor David was very courteous and prompt to welcome me and tend to my needs. My oil change and brake/rotors replacement were done in a timely manner. More

by vaqueros1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Jul 04, 2023 -

Gene Messer Toyota responded

Thank you for your kind review of David, we appreciate your business!

July 01, 2023

Best experience ever, everyone went out of there way to make this a great experience More

by Rkwilson123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys, Nieves Garcia
Jul 04, 2023 -

Gene Messer Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 01, 2023

This dealership is great with detailed information and satisfactory service. They ensure that you get the best with your preset budget. I had a great experience and I got the best deal ever! More

by Sherifdeen Onigbinde
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Martinez
Aug 03, 2023 -

Gene Messer Toyota responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 01, 2023

Everyone at Gene Messer Toyota, was super helpful, courteous, and understanding when they realized it was my first time to buy a car without my husband. They could’ve taken advantage of my an experien More

by Jane B
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Oscar Tristan , Ryan Anderson, Irma Swetnam
Aug 02, 2023 -

Gene Messer Toyota responded

Congratulations on your new car! At Gene Messer Toyota, your satisfaction is our ultimate goal and we are pleased to hear that our sales staff were able to provide you with an exceptional first-time sales experience! Thank you for your kind words, and know we appreciate your business. We will look forward to the opportunity to assist you again. Thank you for your Five Star review!

July 01, 2023

Bryan Womack was incredibly helpful. My maintenance vehicle was still on after service and he took the time to reset the dash message. More

by Togeniva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
Jul 04, 2023 -

Gene Messer Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Gene Messer Toyota

June 30, 2023

I’ve always been treated as though I’m the only customer. I got wonderful service today and the men were all very polite and very helpful about the questions I asked, because I’m taking a short family trip i More

by Yvonneginter
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service
Jun 30, 2023 -

Yvonneginter responded

Thank you for the great service always given by Gene Messer Toyota!

June 30, 2023

Sticker was $4-6k cheaper than anything in my area and that's getting a little lower amount for my trade than normal (traded sight unseen). Shipped truck, picked up my truck and still beat everyone else More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Sternfield
Aug 03, 2023 -

Gene Messer Toyota responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

June 30, 2023

Very helpful, friendly. They keep in touch after purchase to check on you. Will definitely be buying more vehicles from them. More

by Drake
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jose Venegas
Aug 03, 2023 -

Gene Messer Toyota responded

Good morning Drake, Congratulations on your new VEHICLE! At Gene Messer Toyota, your satisfaction is our ultimate goal and we are pleased to hear that our sales team was able to provide you with a great sales experience! We appreciate your business and look forward to the opportunity to assist you again. Thank you for your Five Star review!

June 30, 2023

The sale was great but the service afterword is outstanding. Absolutely amazed at the professional, friendly service!! Happy I got a Toyota!! Thanks Matt Walker - You ROCK! More

by Kimberly.payne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vidal sanchez
Aug 03, 2023 -

Gene Messer Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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