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Gene Messer Toyota

Lubbock, TX

4.7
802 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 802 reviews

June 19, 2023

Took truck in thinking I needed to replace struts- turns out the squeaking was the hood latch. 🙄 they added some grease to stop the squeak at NO CHARGE. Thank you so much!! More

by Stacylgillies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Patton, Steve Campbell, Don Smith
Jun 23, 2023 -

Gene Messer Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 16, 2023

Always very friendly, courteous and helpful! The service area is always clean and the waiting area too! More

by Monicatyoung54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 22, 2023 -

Gene Messer Toyota responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 15, 2023

Clean, modern, friendly, comfortable waiting area, professional staff, easy access, service department is very good. More

by danadillon10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
Jun 22, 2023 -

Gene Messer Toyota responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 15, 2023

Good job communicating. Got us in 2 days after we called. Diagnosed and ordered parts. Parts came in next day and they got the job completed. Friendly, efficient and grea More

by COACHML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Copy W
Jun 22, 2023 -

Gene Messer Toyota responded

Coachml, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota!

June 15, 2023

I enjoy the Toyota automobiles. This is our 4 th auto that we purchased. Thanks More

by Tacoma2023
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Reyna
Jun 15, 2023 -

Tacoma2023 responded

I am not sure what else to say.

June 14, 2023

Gene Messer has the Best Service in town! Thank you for everything! Best Service Department! More

by Ray Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 22, 2023 -

Gene Messer Toyota responded

Ray Smith, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Toyota.

June 13, 2023

Polite and informative service staff. Kept me up to date and review and extra services I needed. More

by Dave Dischord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Smith
Jun 17, 2023 -

Gene Messer Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 11, 2023

Took me in within a couple of days and had my car serviced before the original time which I was told. More

by A_tomgo55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thomas
Jun 17, 2023 -

Gene Messer Toyota responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

June 08, 2023

The friendliness and professionalism of EVERYONE from the smooth sale of the car to the financing and delivery of the car ! I wouldn’t purchase a car anywhere else ! I have purchased at least 4 vehicles and More

by shawnlynferg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar
Jun 11, 2023 -

Gene Messer Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 05, 2023

Very quick service. Pointed out any problem areas with solution Reasonable pricing. Waiting area was quiet and comfortable. I’ve had nothing but good experiences here More

by wdsage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam richard
Jun 07, 2023 -

Gene Messer Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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