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Gene Messer Toyota

Lubbock, TX

4.7
851 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 851 reviews

August 05, 2023

Fast, accurate, and personable. Always very helpful with any thing I ask about. Good team. More

by szyhmaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ikn
Aug 23, 2023 -

Gene Messer Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 04, 2023

Great service! Very expensive - $72 for an oil change. Shocking! It appears my $25 digital discount was offset by the $72 oil change price gouge. More

by dgallison1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who provided me service.
Sep 06, 2023 -

Gene Messer Toyota responded

Thank you for the Five-Star review. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Sep 06, 2023 -

dgallison1 responded

Not sure why the oil change cost $75. Seems high. Next oil change I’ll go to Take 5.

August 03, 2023

Accommodating, friendly fully staffed clean thorough , careful, I found all these to be true thankd More

by kathylw32Gramsof3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 07, 2023 -

Gene Messer Toyota responded

We are glad we could help!

August 02, 2023

Cooper Gearhart was my sales professional- he is great at his job and actually made my car-buying experience fun! He provided timely information and was a very good communicator. He helped me learn how to More

by C Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cooper Gearhart
Aug 03, 2023 -

Gene Messer Toyota responded

We're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota.

August 01, 2023

Disorganized at start but then got on the ball by third encounter and completed the job as required More

by geomagneticuwm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Names not known
August 01, 2023

Had a great experience with Eric. He was courteous, confident and knowledgeable thought out the whole deal. Even though I live in Colorado, I will be recommending him to my family More

by jesus and Natasha estrada
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Gonzalez
Aug 02, 2023 -

Gene Messer Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 31, 2023

Excellent service and advice! ! Very helpful staff and a great experience. Love having an appointment and getting right in ❤️ More

by Shaedwards
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 02, 2023 -

Gene Messer Toyota responded

We're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota.

July 31, 2023

I have been buying cars from Gene Messer Toyota for several years. They are professional, friendly, and very knowledgeable. I won’t shop anywhere else. More

by juany
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kade Riney- 5 stars!!!
Aug 02, 2023 -

Gene Messer Toyota responded

Juany, we are glad we could help!

July 29, 2023

Great service as usual. They found other issues to be fixed too. I recommend them. More

by meghalee218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 03, 2023 -

Gene Messer Toyota responded

We are glad we could help!

July 29, 2023

Too many people in the service loop to get personal service. Requested items not completed the first time. Appointment times are maybe. More

by rlbuckman02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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