Gene Messer Toyota

Comfortable waiting area, accommodating staff. I like the texting communication between tech and myself. Smooth process to make appointment I like the texting communication between tech and myself. Smooth process to make appointment More

Had my Tacoma's 15000 mile service completed. Drove 2 hours to get my service completed and was disappointed with the service drive hospitality upon arrival. Asked for a shuttle ride to the mall Drove 2 hours to get my service completed and was disappointed with the service drive hospitality upon arrival. Asked for a shuttle ride to the mall while my truck was serviced and was informed that they use UBER, how disappointing. This is the first and only Toyota dealership that I know of that uses Uber to shuttle customers. After texting the service advisor to see if my truck service was completed, I asked for a return shuttle and was informed that the dealership was unable to get us a ride back to the dealership. I asked the advisor is they had a contingency plan, you know a backup plan, he said no. After a bit, the dealership had an employee, who was the sweetest guy, come pick us up. The personal touch that Toyota is known for was lost by using an Uber and my safety as a customer was over looked by using an Uber. This could have all been avoided by having a Gene Messer Toyota shuttle available for customers. The service drive needs to work on greeting customers upon arrival, as soon as they arrive (try, "Good morning, we will be right with you.") My family has purchased 3 truck and a car from this dealership, we compared Gene Messer Toyota to a Lexus dealership, we'll not anymore. The customer care is slipping and no longer worth my 2 hour drive. More

Excellent, the personal attention is very fast and efficient. I highly recommend it. Thanks G efficient. I highly recommend it. Thanks G More

Everyone was very kind and helpful! Very efficient and had my vehicle out the next day! Thank you so much for the complementary oil and filter change! Very efficient and had my vehicle out the next day! Thank you so much for the complementary oil and filter change! More

Gene Messer Toyota worked great with us on getting a hybrid. They made sure one got ordered for us since there was not one to be found. hybrid. They made sure one got ordered for us since there was not one to be found. More

Friendly attendant, asked if I had any concerns or questions, made process quick and easy. questions, made process quick and easy. More

The service department is very helpful and professional. They helped me when I was visiting They helped me when I was visiting More

Not very good at serving cars right. It charges to much to not fix car right. Not good at pinpointing a problem that wrong with antilock bracks It charges to much to not fix car right. Not good at pinpointing a problem that wrong with antilock bracks More

Gene Messer Toyota is awesome! We always buy our Toyota's from them!! Their service is great. We always buy our Toyota's from them!! Their service is great. More

I love coming in here! Dealer employees are always so helpful and it feels like they truly care for people. Dealer employees are always so helpful and it feels like they truly care for people. More