Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
850 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

Directions

By Type

Showing 850 reviews

July 14, 2023

Service rep was incorrect about tire rotation. Service receipt did not indicate rotation was performed. Maintenance log did indicate rotation was performed. Was it or not? More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
July 14, 2023

Service Department run by Dave Randall is the best most efficient I have dealt with. They always meet and exceed my expectations. More

by grayhorselover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service. Matt and Dave.
Report | Print
Jul 19, 2023 -

Gene Messer Toyota responded

Thank you for your kind words for our staff, we appreciate it!

July 12, 2023

They were Awsome and we really enjoyed dealing with gene messer for our car needs More

by JustinRoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Jul 13, 2023 -

Gene Messer Toyota responded

Thank you for being our customer, we appreciate your kind words!

July 10, 2023

Great customer service. The iPhone App needs some work as I could not to use it to set up appointment. More

by marcus.borhani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Aug 07, 2023 -

Gene Messer Toyota responded

We appreciate you taking the time to leave us this feedback.

July 06, 2023

Friendly and efficient staff. Nice person at the coffee bar. Clean waiting area. Online coupons are great More

by Leslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jul 07, 2023 -

Gene Messer Toyota responded

Thank you for your kind words for our staff, we appreciate it!

July 06, 2023

I’m very pleased with the handling of our tire situation yesterday on our 2022 Camry! Braden was very courteous and friendly, and took care of us in a very prompt and professional way! More

by Rickmarypovlich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
Report | Print
Jul 11, 2023 -

Gene Messer Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 06, 2023

The experience at this dealership was excellent. Knowledge and timely professional attention to detail was very strong in regards to the situation at hand. Very pleased! More

by jhitt
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matthew Walke, Kyle service dept
Report | Print
Aug 04, 2023 -

Gene Messer Toyota responded

Ensuring your satisfaction is Gene Messer Toyota's ultimate goal and we are pleased to know that we delivered a great service experience for you! We appreciate your business and look forward to the opportunity to assist you again.

July 06, 2023

Gene Messer Toyota is extremely efficient. Easy to schedule your service and always on time. More

by Brad E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Jul 11, 2023 -

Gene Messer Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 05, 2023

Andrew was so helpful in finding my next car! I absolutely loved it & the entire experience was super easy and quick! More

by shiloh.burns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Harper
Report | Print
Jul 07, 2023 -

Gene Messer Toyota responded

We appreciate your positive review about your recent experience with us!

July 02, 2023

My service advisor David was very courteous and prompt to welcome me and tend to my needs. My oil change and brake/rotors replacement were done in a timely manner. More

by vaqueros1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
Jul 04, 2023 -

Gene Messer Toyota responded

Thank you for your kind review of David, we appreciate your business!

1
...
63
64
65
...
85