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Gene Messer Toyota
Lubbock, TX
802 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 802 reviews
July 06, 2020
I can not trust the service department As they did very I can not trust the service department As they did very poor job to my camery 2018 I do not recommend service any car there I can not trust the service department As they did very poor job to my camery 2018 I do not recommend service any car there More
by temoaky100
Employees Worked With
Josh
May 20, 2019
Stephanie did a great job! Stephanie you were great! I appreciate you so much! 10/10 on everything. Sorry I couldn't review sooner, I needed help to know how to leave the review Stephanie you were great! I appreciate you so much! 10/10 on everything. Sorry I couldn't review sooner, I needed help to know how to leave the review! More
by Sandy1234
Employees Worked With
Stephanie Walte
April 14, 2019
Service Department Waited two and a half hours for a scheduled oil change (appointment). Technician left the oil cap off the engine, so I now have splattered oil under t Waited two and a half hours for a scheduled oil change (appointment). Technician left the oil cap off the engine, so I now have splattered oil under the hood, and no oil cap. In addition the bottom skid plate was not put back correctly and is bent. On the bright side I had minimal oil loss, so things could have been much worse. I can't blame the service department for one persons mistake, but at this time cannot give a positive recommendation either. I will follow up with any corrective action the dealership may offer. More
by Will
Employees Worked With
Edward Gerard, Amanda Walker
February 17, 2019
Super Dael Joe Enrique was a tremendous help on my Pro Tundra!!! I would highly recommend Gene Messer Toyota and Joe to anyone looking for a new or used vehicle! Joe Enrique was a tremendous help on my Pro Tundra!!! I would highly recommend Gene Messer Toyota and Joe to anyone looking for a new or used vehicle!!!! More
by Mess5569
Employees Worked With
DJ was a big help in finance also, Joe Enriquez
August 05, 2018
Best sales experience ever! Joe Angel was a true gentleman and a huge asset for GM. We told him exactly what we wanted and how we expected. He delivered in spades! What a gr Joe Angel was a true gentleman and a huge asset for GM. We told him exactly what we wanted and how we expected. He delivered in spades! What a great experience! We will be using his service again in the near future! Great experience with credit Dept also. Very professional and quick! We feel we received excellent deal along with the great service! Thanks! More
by Tricia C
Employees Worked With
Joe Enriquez
January 18, 2018
Awesome and friendly staff They are very accommodating and very reliable.I only trust these guys everytime i have a problem with my car they always explain everything and they a They are very accommodating and very reliable.I only trust these guys everytime i have a problem with my car they always explain everything and they always give me options they’re awesome. More
by Frances
Employees Worked With
Steve Exparza
January 17, 2018
Excellent service Always quick to get my vehicle in and back in a timely manner. Very helpful and polite when dealing with in every way. Would definitely recommend. Always quick to get my vehicle in and back in a timely manner. Very helpful and polite when dealing with in every way. Would definitely recommend. More
by mwbrk
Employees Worked With
Kyle Patton
January 15, 2018
Wonderful Customer Service Jennifer S. is top notch! She goes above and beyond to take care of her customers. She is knowledgeable and is always demonstrating a professional a Jennifer S. is top notch! She goes above and beyond to take care of her customers. She is knowledgeable and is always demonstrating a professional attitude! More
by Dana
Employees Worked With
Jennifer Standerfer
January 10, 2018
10,000 mile service Service visit was handled quickly and professionally after waiting for a little while for an employee to notice/attend to me in the service bay. I app Service visit was handled quickly and professionally after waiting for a little while for an employee to notice/attend to me in the service bay. I appreciated the quick visit and friendliness of most of the service staff. More
by Februarybecca
Employees Worked With
Unknown
January 04, 2018
Great Dealership They are very helpful and easy to deal with. We had to special order our TRD PRO 4Runner and our salesman Nieves kept us updated the whole time. They are very helpful and easy to deal with. We had to special order our TRD PRO 4Runner and our salesman Nieves kept us updated the whole time. More
by cwisdom
Employees Worked With
Brady Keys, Nieves Garcia, Justin Guo
