Gene Messer Toyota

Confidence is key As a single person who knows absolutely nothing about how my Prius works, I count on Gene Messer Toyota to keep my car serviced and problem-free betwe As a single person who knows absolutely nothing about how my Prius works, I count on Gene Messer Toyota to keep my car serviced and problem-free between checkups. So far I have had not one single issue in 3 years of driving my car here in Lubbock. I feel well informed about what is needed and why, and they help me prioritize and give me advance notice of upcoming major maintenance costs. The shuttle drivers are the best!!!! More

Fix our problem quickly They were friendly and called to let us know before hand the problem and what they would be doing to fix it and took care of the problem quickly an They were friendly and called to let us know before hand the problem and what they would be doing to fix it and took care of the problem quickly and efficiently More

Good experience Friendly staff, eager to please. Clean waiting area and bathroom, filled coffee carafe when asked them to, even though i didnt use them thought having Friendly staff, eager to please. Clean waiting area and bathroom, filled coffee carafe when asked them to, even though i didnt use them thought having computers was nice touch. Called when they said they would. More

Toyota Care service I was very happy with their service. They were fast and very friendly. They addressed my concerns and helped to resolve them. My thanks to everyone w I was very happy with their service. They were fast and very friendly. They addressed my concerns and helped to resolve them. My thanks to everyone who helped me at Gene Messer Toyota. More

My car was having problems on my trip from Wichita. Lance, in the Toyota Service Dept, was an absolute miracle man in getting to the bottom of my car's problems. He then saw to ordering parts and arran Lance, in the Toyota Service Dept, was an absolute miracle man in getting to the bottom of my car's problems. He then saw to ordering parts and arranging the repair of my car. Being away from home with my car in trouble had me in high anxiety. Lance took charge and got matters taken care of promptly, He saw to my needs with patience, courtesy, and know-how. My car is in great shape now and I'm confident the problems are solved. More

Service - repair and recall Service has been less than stellar in the past year, but my recent experience was completely different. Stephanie Walters was my service associate and Service has been less than stellar in the past year, but my recent experience was completely different. Stephanie Walters was my service associate and she did an awesome job, from the time I arrived for her to review what needed to be done, to her follow through in getting parts ordered, to the completion of the job. She was very friendly, professional, and diligent to keep me posted every step of the way through the process, and delivered a quality product even earlier than I expected. She appeared to be well trained and very interested in providing outstanding customer service. I recommend her to anyone looking for prompt, courteous service that matches the quality that loyal Toyota customers expect from their dealer. More

Was great!! I couldn't have had a better sales guy. Andrew Harper was wonderful and kind. He was very helpful with what I was looking for. I couldn't have had a better sales guy. Andrew Harper was wonderful and kind. He was very helpful with what I was looking for. More

Sweet People From the friendly greeting I received as I drove into the drop-off area to the helpful and sweet conversation with Anissa Chadis, my experience at Gen From the friendly greeting I received as I drove into the drop-off area to the helpful and sweet conversation with Anissa Chadis, my experience at Gene Messer Toyota was actually pleasant. Being a woman in a male-dominated environment usually makes me feel a bit uncomfortable, but not this time! I loved that there were women working in this department! The men I spoke to were also friendly and helpful. Everyone seemed to enjoy working in this place, and it made me glad to be there, too. Altogether, having my car serviced will not be something to dread from now on! More

Courteous, informing, and convenient Yet to meet a rude person at genemesser Toyota. Really appreciate the shuttle.. free snow cones would have aesome but we didnt have time to grab a few Yet to meet a rude person at genemesser Toyota. Really appreciate the shuttle.. free snow cones would have aesome but we didnt have time to grab a few. God bless America! More

Great customer service Amanda Walker was the best, she knew exactly what we were looking for. She followed up the next day to make sure we were happy with our choice. W Amanda Walker was the best, she knew exactly what we were looking for. She followed up the next day to make sure we were happy with our choice. We would recommend anyone to ask for Amanda. More