
Gene Messer Toyota
Lubbock, TX
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Always excellent Service at this Toyota is always excellent. They go above and beyond each time which makes it worth it to spend a little extra time and money than tho Service at this Toyota is always excellent. They go above and beyond each time which makes it worth it to spend a little extra time and money than those quickie shops! Lance Arocha was awesome; I will be going to him as my new service manager next time for sure! More
Ask for Joe A very positive experience, with Joe showing us exactly what we needed to see with no hard sales pitch. All employees were courteous and helpful. A very positive experience, with Joe showing us exactly what we needed to see with no hard sales pitch. All employees were courteous and helpful. More
GREAT EXPERIENCE! The dealership was so welcoming and friendly, which made me feel as if I was a part of the Toyota family already! Within seconds of pulling up to the The dealership was so welcoming and friendly, which made me feel as if I was a part of the Toyota family already! Within seconds of pulling up to the lot I was helped and our dealer worked his hardest to get us the best price! More
Good deal on a 4runner Great buying experience. Salesman Joe Angel Enriquez took great care of us and followed up after I stopped by to look at a 4Runner the week before. To Great buying experience. Salesman Joe Angel Enriquez took great care of us and followed up after I stopped by to look at a 4Runner the week before. To my surprise, they were able to work with us and make a deal. My son loves his first truck. Thanks Joe and Gene Messer Toyota! More
Great customer service! I brought my son in to purchase his first vehicle and Joe Enriquez got us into a 4 door 2009 Chevrolet 1500 Silverado. My son was very excited and ple I brought my son in to purchase his first vehicle and Joe Enriquez got us into a 4 door 2009 Chevrolet 1500 Silverado. My son was very excited and pleased with his purchase. Joe's customer service is excellent and not pushy! He also laid out all options that we had for us. He makde sure we're comfortable with our decision and that's why this is our second purchase from him. In 2013 we had also bought a brand new Camry for my wife! It was a great experience all the way down to the last paper signed! Im sure we'll see him again soon! More
Buying new Topyota and Service Sales person was Dickey Jackson. Rate him perfect to do business with. Don't expect this dealer to give you a honest price on your trade in. Service d Sales person was Dickey Jackson. Rate him perfect to do business with. Don't expect this dealer to give you a honest price on your trade in. Service department trys but quality of work is terrible and they charge you for things they do not do. F&I was wonderful More
Excellent! My salesperson, DJ, was nothing less than kind and incredibly patient with us. He made sure our needs were met and went above and beyond to meet them. My salesperson, DJ, was nothing less than kind and incredibly patient with us. He made sure our needs were met and went above and beyond to meet them. Our visit was satisfactory and I would recommend this dealership to anyone looking for great service. More
Great service over all Our guy was very helpful and even gave us a loaner vehicle while we waited to get verified. I feel like he answered our questions and if he didn't kno Our guy was very helpful and even gave us a loaner vehicle while we waited to get verified. I feel like he answered our questions and if he didn't know he asked and gave us honest answers. More
Great customer service and painless purchase! My wife and I were looking for a mini van to add to our family. We immediately felt like family when we went to Gene Messer Toyota! Joe and Justin My wife and I were looking for a mini van to add to our family. We immediately felt like family when we went to Gene Messer Toyota! Joe and Justin were excellent customer service personnel and always treated my wife and I with courtesy and professionalism. We ended up purchasing a used Toyota Sienna with only 31K miles! It was very clean and very reasonably priced. All transactions were friendly and professional. This is the firs Toyota (and used vehicle) I've ever owned. Finally, I can't say enough how pleased my wife and I were with the employees of Gene Messer Toyota and recommend this dealership to all! More
Nevis Garcia has the patience of a saint! Poor Nevis. I went back and forth for over a week regarding what I wanted to purchase. He looked high and low, texted, emailed and called me to keep Poor Nevis. I went back and forth for over a week regarding what I wanted to purchase. He looked high and low, texted, emailed and called me to keep me up to date. I finally decided upon a 2017 RAV4 AWD and then as the finance people were drawing up the paperwork I happened to find a certified 2015 RAV4 FWD in excellent condition in the showroom and halted the deal on the 2017 and purchased the 2015. Nevis just smiled and laughed through the entire process. Oscar just rolled with the flow and got the paperwork signed, sealed and delivered so we could get on our way. More