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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
972 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 972 reviews

August 03, 2025

I couldn’t be more pleased. It was a really easy process. They have great people and a great product. More

by kyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neives, Brady Keys
Report | Print
Aug 03, 2025 -

Gene Messer Toyota responded

Hi Kyle, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 02, 2025

Gustavo was a great help! It was a good experience and I got a great car! More

by szandurbin
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Report | Print
Aug 03, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 02, 2025

It was great, they took care of everything I needed, I left my car in their cares More

by dkryp1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Report | Print
Aug 03, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 02, 2025

I super happy with my new Toyota Corolla Cross, Andrew did an excellent job assisting me in every step of my purchase! More

by Veronica Acosta Martinez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Harper
Report | Print
Aug 03, 2025 -

Gene Messer Toyota responded

Hi Veronica, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

August 02, 2025

Three times in a row, one of the service technicians was completely rude and dismissive of my husband or I. They completely interrupted him, treated him horribly, and proceeded to help older customers ahead More

by nikkiluvsoreos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
Report | Print
Aug 04, 2025 -

Gene Messer Toyota responded

Good afternoon, I would like to apologize for any miscommunication on our end and if someone was rude. I would like the opportunity to discuss this situation with you. Please reach out to me directly at 806-748-4801 ext 1252. Thank you for your time. Dave Randall Service Director drandall@group1auto.com

August 01, 2025

Great welcoming, professional service, received text with estimation cost, fixed reported issues with timely manner More

by Joe.hilal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda & Matt
Report | Print
Aug 03, 2025 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 01, 2025

Everyone we dealt with was very nice and helpful. Mia was very patient and helpful More

by linnis59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mia Turner, Brady Keys
Report | Print
Aug 03, 2025 -

Gene Messer Toyota responded

Hi, we're happy you found Mia to be so supportive during your experience here at Gene Messer Toyota. If you have any further questions, please give us a call. We're always happy to help!

August 01, 2025

I always love going, honestly! I feel so pampered and the service staff is so knowledgeable and kind. I feel safer and more confident in my car’s capabilities. Thank you More

by Stacy.j.elliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Report | Print
Aug 03, 2025 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2025

Matt Walker never disappoints when it comes to servicing my vehicle. The level of care, communication, and service overall is unmatched. 5 stars!!! More

by Brandon S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Walker, Brady Keys
Report | Print
Aug 01, 2025 -

Gene Messer Toyota responded

Hello Brandon, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. If you have any further questions, please give us a call. We're always happy to help!

July 31, 2025

Great service and my vehicle was finished being worked on in a very timely manner More

by j.gonzales1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Gonzales, Brady Keys
Report | Print
Aug 01, 2025 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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