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Gene Messer Volkswagen

Lubbock, TX

4.7
184 Reviews
Call Dealership (806) 793-8844
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7007 University Ave

Lubbock, TX

79143

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184 Reviews of Gene Messer Volkswagen

May 17, 2025

Gene Messer VW was fantastic! The GM Dan even visited with me to make sure I was Happy!! Everyone from my Rep Donald to Derek in Finance were Awesome!! Very proud of my new VW A More

by willrooney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald, Derek, Dan
Report | Print
May 05, 2025

Melissa and Amanda in the service department are both amazing. They are both knowledgeable about Volkswagen cars and quite efficient when yu take your car for service More

by leetakl359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa and Amanda
Report | Print
May 08, 2025 -

Gene Messer Volkswagen responded

Hello, we're happy you found our staff Melissa and Amanda to be so supportive during your experience here at Gene Messer Volkswagen. We are always more than happy to assist you if anything else comes up. Take care!

May 03, 2025

Kyle and his team went above and beyond. Buying a car can be stressful but they made it as easy as possible for me and walked with me every step of the way. Would highly recommend them and w More

by Clw1961
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
May 06, 2025 -

Gene Messer Volkswagen responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!

April 23, 2025

Everyone was very nice and made everything super easy for me. They were very quick and did a great job of making sure that my car was in good condition. More

by emnotay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Apr 25, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 20, 2025

They did what I asked them to do to my car. Oil change accomplished as scheduled. More

by gessary
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady
Report | Print
Apr 21, 2025 -

Gene Messer Volkswagen responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

April 19, 2025

Service department was prompt and Amanda was very cheerful and informative. I will be back for further car care. More

by Katricia collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Apr 21, 2025 -

Gene Messer Volkswagen responded

Hi Katricia, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. Feel free to reach out to us if you need anything. Have a wonderful day.

April 18, 2025

Quick, fast reliable service. Good communication and service writer. Barely had time for lunch. Texted my wife and I when completed. A1 service at a fair price. More

by thesound176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer
Report | Print
Apr 18, 2025 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 15, 2025

All they ever say is my car audio system is the cause. They never fix the problem and keep charging me to fix a issue that didn't need to be fixed More

by joseph423j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
Report | Print
Apr 18, 2025 -

Gene Messer Volkswagen responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Mark Jimenez Service Manager mjimenez@GeneMesser.com

April 13, 2025

Helped really good! Very impressed! The salesman was nice! Made it to where it was in our price range. More

by callieanstead71
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Apr 15, 2025 -

Gene Messer Volkswagen responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

April 11, 2025

Love this dealership! ! Got my paint pens, got my oil changed with a coupon!! What a great start to what was a horrible dealership 3-4 years ago!! Thanks so much!! More

by Becky.L.Ford57Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda is the best!!
Report | Print
Apr 14, 2025 -

Gene Messer Volkswagen responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

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