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Gene Messer Volkswagen

Lubbock, TX

4.8
226 Reviews

7007 University Ave

Lubbock, TX

79143

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226 Reviews of Gene Messer Volkswagen

November 12, 2025

Cade Doty went above and beyond to help me get the vehicle I wanted with the payments I needed as well. Everyone was so kind and helpful, walking in I didn’t feel like I would be taken advantage of, b More

by libertyfaith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cade Doty
Nov 13, 2025 -

Gene Messer Volkswagen responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Volkswagen! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 11, 2025

Service department is attentive and provides useful information. Online tools for review of car status and service needs are easy to use and helpful. As with all service outfits, be sure to get a compl More

by scienceman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reginald
Nov 14, 2025 -

Gene Messer Volkswagen responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 06, 2025

Great service, went in for an oil change and found out I needed brake pads. They did me a service and found out it was covered under warranty. More

by letsan1807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Nov 07, 2025 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 05, 2025

Take good care of me in maintenance department as always Timely fashion. Above and beyond More

by Kathydarryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez
Nov 06, 2025 -

Gene Messer Volkswagen responded

Hello, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 23, 2025

My check engine light came on. The service department checked it out and got it fixed quickly! Customer service was fantastic!! More

by raymi824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 23, 2025 -

Gene Messer Volkswagen responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 11, 2025

Amanda was very with our car repairs today and appreciate her excellent customer service. Will definitely recommend dealing with Amanda. More

by leehanson1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Oct 14, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Volkswagen! We are always more than happy to assist you if anything else comes up. Take care!

October 04, 2025

Amanda was awesome. I have found their service to be efficient and trustworthy. They communicate well during the service and will let you know what they find and give th More

by garysholm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Oct 04, 2025 -

garysholm responded

Thanks!

Oct 07, 2025 -

Gene Messer Volkswagen responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Volkswagen. Thanks again for the recommendation, and have an amazing day!

October 02, 2025

Melissa was very helpful and courteous talked to me about what was happening with vehicle asked for my number and said she would call or txt me she did when dealership had verified problem and also when car More

by gguajardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Oct 04, 2025 -

Gene Messer Volkswagen responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

September 30, 2025

Amanda in the service department was so easy to work with! I called and she gave the the cost and had a loaner car ready for me to go! More

by kelleyparker01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda
Oct 04, 2025 -

Gene Messer Volkswagen responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. Please don't hesitate to reach out to us if there's anything more we can do!

September 28, 2025

Very knowledgeable, competent friendly, maintenance department was outstanding, The called and paid for a Uber driver to take us to the motel while we waited for them to do maintenance on the car More

by whiskey5kac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Oct 03, 2025 -

Gene Messer Volkswagen responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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