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Gene Messer Volkswagen
Lubbock, TX
211 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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211 Reviews of Gene Messer Volkswagen
August 30, 2025
Everyone I dealt with there was very professional and courteous. They worked with what I told them I could afford and got the deal done for me. They didn’t make me feel pressured. James Stalnaker, who courteous. They worked with what I told them I could afford and got the deal done for me. They didn’t make me feel pressured. James Stalnaker, who sold me the car, was great to work with and got the deal I wanted in record time. I was very impressed by that. More
by MatB
Employees Worked With
James Stalnaker
August 22, 2025
I had my car for maintenance today. Mechanic suggested drive belt replacement as a precautionary measure based on the mileage. But the service advisor (Amanda) checked maintenance hist Mechanic suggested drive belt replacement as a precautionary measure based on the mileage. But the service advisor (Amanda) checked maintenance history and discovered the belt was already replaced 20K miles ago and still shout be good. Outstanding to avoid unnecessary charges. Very grateful! More
by vkalitsun
Employees Worked With
Amanda, Mark
August 15, 2025
I took my car to get brakes done and Andrew in the service department went above and beyond to make sure my car was taken care of quickly and he also helped me to make sure I could afford the cost! He service department went above and beyond to make sure my car was taken care of quickly and he also helped me to make sure I could afford the cost! He is truly a great asset to ur dealership! More
by lacherita200323
Employees Worked With
Andrew Rodriguez
June 26, 2025
I have always used this dealership and repair shop because they take really good care of my car after the sale. I am grateful for a trustworthy place like this. I love my little car!! I love Gene Me because they take really good care of my car after the sale. I am grateful for a trustworthy place like this. I love my little car!! I love Gene Messer Volkswagen! 🥰 More
by Mary
Employees Worked With
Mark Mitchell, Andrew Rodriguez
June 24, 2025
Overall, I had a good experience with the Service Department. Because I'm from out of town, I arrived an hour early, but they were still willing to get my vehicle serviced right away. Also, because Department. Because I'm from out of town, I arrived an hour early, but they were still willing to get my vehicle serviced right away. Also, because I had to wait at the dealership until the service was completed, it took a couple of hours longer than expected for my vehicle to be ready. However, I don't mind waiting if it means that a tech is going to spend extra time ensuring that my vehicle is up to par. The alignment on my Touareg is definitely better, so I appreciated the extra time and effort; not to mention, because of the extra time that I had to wait Melissa gave me a future discount to use for an oil change. The reason why I've rated this particular visit to Gene Messer Volkswagen with 4 stars is because, while I was waiting for the service on my Touareg, I had an important question to ask the Parts Department about a 2015 Jetta TDI that I own. The first time that I approached the counter, I waited there for a good 15 minutes, and the man working there never acknowledged my presence, so I walked away. About an hour later, I returned to the Parts Department and another man was also working behind the counter, so this time I approached him. The man was texting on his phone and looking at his computer, and I waited for about 5 minutes for him to acknowledge me. He finally did so and said that he'd help me as soon as he could log into his computer. Five minutes later, he finally asked me what I needed, and I asked him about a very particular part that I needed for my 2015 Jetta, and I even showed it to him on my phone. The man dismissed the part that I was showing him, and he said that if I didn't have the actual part with me, then it would be impossible for him to find it. I asked him if anyone else in Lubbock had the part that I needed, and he did give me a suggestion of a place to check. Altogether, I wasn't impressed by the Parts Department; it seemed as though the two men there were interested at all in interacting with the general public, nor putting forth any extra effort to help me find the part that I needed. More
by Cadet Bryant
Employees Worked With
Melissa
