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Gene Messer Volkswagen

Lubbock, TX

4.7
191 Reviews
Call Dealership (806) 793-8844
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7007 University Ave

Lubbock, TX

79143

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191 Reviews of Gene Messer Volkswagen

May 03, 2025

Kyle and his team went above and beyond. Buying a car can be stressful but they made it as easy as possible for me and walked with me every step of the way. Would highly recommend them and w More

by Clw1961
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
May 06, 2025 -

Gene Messer Volkswagen responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!

April 23, 2025

Everyone was very nice and made everything super easy for me. They were very quick and did a great job of making sure that my car was in good condition. More

by emnotay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Apr 25, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 20, 2025

They did what I asked them to do to my car. Oil change accomplished as scheduled. More

by gessary
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady
Report | Print
Apr 21, 2025 -

Gene Messer Volkswagen responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

April 19, 2025

Service department was prompt and Amanda was very cheerful and informative. I will be back for further car care. More

by Katricia collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Apr 21, 2025 -

Gene Messer Volkswagen responded

Hi Katricia, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. Feel free to reach out to us if you need anything. Have a wonderful day.

April 18, 2025

Quick, fast reliable service. Good communication and service writer. Barely had time for lunch. Texted my wife and I when completed. A1 service at a fair price. More

by thesound176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer
Report | Print
Apr 18, 2025 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 15, 2025

All they ever say is my car audio system is the cause. They never fix the problem and keep charging me to fix a issue that didn't need to be fixed More

by joseph423j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
Report | Print
Apr 18, 2025 -

Gene Messer Volkswagen responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Mark Jimenez Service Manager mjimenez@GeneMesser.com

More
April 13, 2025

Helped really good! Very impressed! The salesman was nice! Made it to where it was in our price range. More

by callieanstead71
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Apr 15, 2025 -

Gene Messer Volkswagen responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

April 11, 2025

Slow service. Two weeks for an air conditioner repair. They did not keep customer updated. More

by Disappointed Customer
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
Report | Print
Apr 18, 2025 -

Gene Messer Volkswagen responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Dan Deleon General Manager ddeleon@genemesser.com

More
April 11, 2025

Love this dealership! ! Got my paint pens, got my oil changed with a coupon!! What a great start to what was a horrible dealership 3-4 years ago!! Thanks so much!! More

by Becky.L.Ford57Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda is the best!!
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Apr 14, 2025 -

Gene Messer Volkswagen responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

April 10, 2025

Ms. Amanda’s customer service is superb! I was there for an oil change but with her assistance, I was able to have all my tires replaced! Not only that I used my promo but was able to get a BIG discount on More

by Johann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Report | Print
Apr 12, 2025 -

Gene Messer Volkswagen responded

Hi Johann, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. We hope you have a great day!

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