Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Gene Messer Volkswagen

Lubbock, TX

4.7
182 Reviews
Call Dealership (806) 793-8844
View Awards

7007 University Ave

Lubbock, TX

79143

Directions

By Type

182 Reviews of Gene Messer Volkswagen

July 19, 2024

The service staff at Gene Messer Volkswagen is friendly and gives you options rather than pushing for items you may not immediately need. They are kind and communicative on every step. More

by glaciertom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda and Adam
Report | Print
Jul 20, 2024 -

Gene Messer Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Volkswagen! We hope to see you soon!

July 13, 2024

I was in for a oil change and overall a good experience, didn't have any issues today. More

by sdelgado2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodrigue
Report | Print
Jul 15, 2024 -

Gene Messer Volkswagen responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 10, 2024

It was a quick and easy process. James Stalnacker was very nice and helpful. Thanks! More

by dleahstone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Stalnacker , Tyler Mitchell
Report | Print
Jul 11, 2024 -

Gene Messer Volkswagen responded

Hello Dleahstone, we are so pleased you enjoyed your visit to Gene Messer Volkswagen! James strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 12, 2024

Took car on Thursday and was fixed on Friday. Staff was very friendly and helpful More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Jun 13, 2024 -

Gene Messer Volkswagen responded

Hi Becky, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2024

I had nothing but good experiences with Gene Messer Volkswagen. The customer service of both the sales and service departments is exceptional. More

by paulab83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodriguez
Report | Print
Jun 13, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2024

Easy to schedule service. Fast friendly knowledgeable service. Fair competitive pricing. Quality work done on time. More

by sfslubbock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
May 31, 2024 -

Gene Messer Volkswagen responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 26, 2024

Very helpful and if I asked a question they answered professionally and understanding to my concerns More

by ibbueno2207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe his name was Dan, Tyler Mitchell
Report | Print
May 27, 2024 -

Gene Messer Volkswagen responded

We are delighted to know that your experience was helpful! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 25, 2024

Kyle Hind is so very helpful. This is the third time I have bought a car from him, and he always makes the experience a good one. I would highly recommend him and Gene Messer to d More

by Lisa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Report | Print
May 28, 2024 -

Gene Messer Volkswagen responded

Congratulations on your new vehicle! We're thrilled that Kyle provided you with a good sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 13, 2024

I have been a loyal VW and Gene Messer Volkswagen customer for over a decade. My salesman Kyle is knowledgable and very interested in making me a happy, repeat customer. I am now on my 3rd Tiguan! More

by kathygreear
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Report | Print
May 17, 2024 -

Gene Messer Volkswagen responded

It's great to hear about your loyalty to Volkswagen and Gene Messer Volkswagen over the years! We're glad Kyle has been able to make your car buying experiences enjoyable and ensure your satisfaction as a repeat customer. Congratulations on your third Tiguan!

May 01, 2024

Fast and friendly service wasn’t sure if I needed to make an appointment to have my car serviced or I could just show up, they took it right in, and didn’t take very long at all. More

by bja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
May 03, 2024 -

Gene Messer Volkswagen responded

That's great to hear! We're glad that you experienced fast and friendly service at the dealership for your car servicing. It's good to know that they were able to take your car in without delay, whether you had an appointment or not, and that the service was completed quickly.

1
...
9
10
11
...
19