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Gene Messer Volkswagen

Lubbock, TX

4.7
182 Reviews

7007 University Ave

Lubbock, TX

79143

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182 Reviews of Gene Messer Volkswagen

January 31, 2024

Mark and his advisors were very helpful! They got everything done quickly and communicative! I liked the pricing and will be bringing my VW back here. More

by JRinLbK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jimenez
Feb 02, 2024 -

Gene Messer Volkswagen responded

We're glad to hear that Mark and his advisors were very helpful, got everything done quickly, and provided clear communication. We appreciate your business and look forward to serving you again!

January 28, 2024

I bought my Volkswagen about 2 years ago and when it was time for my mom to buy hers I knew where I would take her! Elijah was incredible and took the time to explain everything thoroughly to us. More

by Estefania Saldana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijah Farley, Tyler Mitchell
Jan 30, 2024 -

Gene Messer Volkswagen responded

Thank you Estefania for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 21, 2024

Very grateful for the honest service received. Was very prompt with courteous communication and excellent response. Thank you More

by claudbeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Amanda, Tyler Mitchell
Jan 25, 2024 -

Gene Messer Volkswagen responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 09, 2024

Service department was great. Car was ready on time and no surprises on the cost. More

by scarver83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jan 11, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 07, 2024

I took my Atlas in for the annual service and oil change. Andrew provided an excellent experience and I am always so pleased with the service I receive at Gene Messer VW! More

by MB96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Tyler Mitchell
Jan 10, 2024 -

Gene Messer Volkswagen responded

That's wonderful to hear about your experience with Andrew at Gene Messer Volkswagen! Consistently receiving excellent service can truly make a difference, especially when it comes to something as important as maintaining your car. We appreciate your business. We are excited to help you in the future.

January 05, 2024

The service department was horrible yesterday. I was very dissatisfied with the service I received. New management? They took longer than promised time and the car was dripping wet when they br More

by ecarrillo26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I failed to get their names., Tyler Mitchell
Apr 06, 2024 -

Gene Messer Volkswagen responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Gene Messer Volkswagen responded

Thank you for bringing this to my attention. I apologize that your recent visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Tyler Mitchell Gene Messer Volkswagen tylermitchell@group1auto.com

January 02, 2024

Awesome customer Service,they get back to you ASAP and have financing options. They let you know what your vehicle needs and sends a video as well. I would recommend bringing your Volkswagen here! More

by DeeDrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Tyler Mitchell
Jan 04, 2024 -

Gene Messer Volkswagen responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

December 30, 2023

Great Customer Service in the parts dept. they were all very helpful! 🥰 we will be back again! More

by bobbyandyolanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Jan 03, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

Outstanding customer service! ! Great job to their service department! Hardly ever have any issues!! Are always welcoming and take care of us every time we visit! More

by gabriellanarvaiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not too sure about their names! , Tyler Mitchell
Jan 03, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

Thank you Volkswagen for your great customer service and for your promptness to help me with my Atlas. I always feel welcomed. And especially Andrew is always helping me, , kindly thank you🙏🏼 More

by Dennata2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez ?? ?? ?? ?? ?? , Tyler Mitchell
Dec 30, 2023 -

Gene Messer Volkswagen responded

It's fantastic to hear that you had a great experience and that Andrew provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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