Gene Messer Volkswagen

People were very kind and helpful from the time we pulled up(late) until they handed the keys back to me up(late) until they handed the keys back to me More

Good service, Amanda is a very customer oriented service advisor who proactively helps with my service visits. She has also helped me understand some of my Atlas info systems capabilities so I can better u advisor who proactively helps with my service visits. She has also helped me understand some of my Atlas info systems capabilities so I can better use their functions. More

It was one of the easiest car deals I've done. James was great and so was the finance guy, whose name escapes me. It was our first time doing business at the VW house and there was absolutely no James was great and so was the finance guy, whose name escapes me. It was our first time doing business at the VW house and there was absolutely no pressure or lying that we could detect. I rather enjoyed buying a used 2021 Avalon from Gene Messer Volkswagen. More

Excellent. . great communication and fast service with great customer service it's worth the drive from my hometown littlefield . great communication and fast service with great customer service it's worth the drive from my hometown littlefield More

Amanda is amazing! I think she goes above and beyond expectations. Very knowledgeable and tbh she’s my favorite. I think she goes above and beyond expectations. Very knowledgeable and tbh she’s my favorite. More

Service was timely, agent was friendly. and co.mmunication was good. Didn't use the breakroom and co.mmunication was good. Didn't use the breakroom More

I called about a notice I received for a recall regarding the airbags. Andrew ordered the parts and in just a couple of days he received them and they notified me. When I called for an appointment they got m the airbags. Andrew ordered the parts and in just a couple of days he received them and they notified me. When I called for an appointment they got my car in that day and had it fixed within an hour. The service was great! Everyone was very friendly. More

Andrew in service WORKS for his customers. Every time I go in, he greets me with a smile & a handshake. The waiting areas are comfortable, I'm always inn the loop about the repair process, & t Every time I go in, he greets me with a smile & a handshake. The waiting areas are comfortable, I'm always inn the loop about the repair process, & the final bill doesn't leave me penniless. Thanks for being there for me & my Jetta! More

I took my car here to get some things worked on. About $4,100 worth of repairs. While my car was in the shop and all work was almost complete, I got a text saying there was a "mishap". I called and About $4,100 worth of repairs. While my car was in the shop and all work was almost complete, I got a text saying there was a "mishap". I called and I was told the mechanic heard a drip and noticed the hose on the heater core was leaking and then all of the sudden snapped the fitting on the heater core requiring the whole thing to be replace for an additional $1,100. My car wasn't leaking coolant before it went into the shop and they made me pay for the additional repairs. To me a "mishap" while it was in their hands should've made them responsible. Customer service was decent which is the only reason for 2 stars. More

Car went in for an oil change. A complimentary check up was included also. Price was great and car was ready to be picked up two hours later. Communication was great, I’ll always t A complimentary check up was included also. Price was great and car was ready to be picked up two hours later. Communication was great, I’ll always take our Touareg to this dealership. More