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Gene Messer Volkswagen

Lubbock, TX

4.7
181 Reviews

7007 University Ave

Lubbock, TX

79143

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181 Reviews of Gene Messer Volkswagen

January 24, 2025

The customer service was great. I really appreciate the detailed list of services needed for my car so I could easily understand the work that needed to be done and see pricing at t More

by kswan74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew
Jan 26, 2025 -

Gene Messer Volkswagen responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 21, 2025

This is the second time we’ve gone to Kyle Hind! He is amazing! The process was fast and efficient, Kyle was friendly and helpful More

by bustillos732
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Jan 22, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for your kind review; we are happy to pass your comments to Kyle Hind here at Gene Messer Volkswagen! We hope you have a great day!

January 17, 2025

Costumer service is really good service tech very attentive to your needs and questions very impressed More

by Rolo6971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Gutierrez
Jan 19, 2025 -

Gene Messer Volkswagen responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 15, 2025

We had an awesome experience buying a vehicle! Kyle was fair and efficient with the whole process! My wife and I came from 6 hours away and we were able to get a lot of the paperwork done on the w More

by anthonyveronica19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle
Jan 16, 2025 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 13, 2025

This is the third vehicle we bought from this dealership. We appreciate how easy the process was as well as the customer service we received from our salesman Kyle Hinds. More

by Shelly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hinds
Jan 16, 2025 -

Gene Messer Volkswagen responded

Hi Shelly, thank you for your kind review; we are happy to pass along your comments to Kyle here at Gene Messer Volkswagen! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 13, 2025

This is getting a two star only because the service advisor was very helpful and welcoming, when it comes too the tech side I have never seen this level of laziness and lack of care, the video I was se More

by arobinson5830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
Jan 16, 2025 -

Gene Messer Volkswagen responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Mark Jiminez Service Manager mjimenez@genemesser.com

January 03, 2025

Kyle Hind was a great salesman and got us into a car quick. Really appreciate it. More

by christofer.king
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Jan 04, 2025 -

Gene Messer Volkswagen responded

Hello, thank you for your kind review; we are happy to pass your comments to Kyle here at Gene Messer Volkswagen! We hope you have a great day!

January 01, 2025

Been friends with Justin Greene for years and have followed him from dealerships and he is the best person to purchase a vehicle from, he’s a up front no nonsense guy and will be straight forward with More

by flash_fire007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Greene
Jan 02, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to Justin here at Gene Messer Volkswagen! We are always more than happy to assist you if anything else comes up. Take care!

December 30, 2024

The Service advisor Melissa Arizpe was awesome ,she took care of us with respect and gratitude and go us in and out. More

by lreyna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Arizpe
Jan 01, 2025 -

Gene Messer Volkswagen responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

December 19, 2024

The crew at Gene Messer VW is what makes this dealer special. Perfect buying experience. More

by Joeschoonover747
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Dec 22, 2024 -

Gene Messer Volkswagen responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

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