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Gene Messer Volkswagen

Lubbock, TX

4.8
133 Reviews

7007 University Ave

Lubbock, TX

79143

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133 Reviews of Gene Messer Volkswagen

August 23, 2024

The staff was so polite and helpful. The waiting area has comfortable chairs, television, and drinks. More

by yarihv78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda B
Aug 25, 2024 -

Gene Messer Volkswagen responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 21, 2024

Kyle, Dan, Mitchell and the Gene Messer VW staff are welcoming and professional with their top notch service. From day one to signing off on the paperwork and contract, they remained transparent throug More

by Thajenny84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan (GM), Mitchell (Sales Mgr), Kyle (Sales Professional)
Aug 24, 2024 -

Gene Messer Volkswagen responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 16, 2024

They took care of me! Wouldn’t go anywhere else! Ask for Amanda she is amazing! 🤩 More

by audreybeckham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Aug 18, 2024 -

Gene Messer Volkswagen responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. Thank you, and have a fantastic day!

August 15, 2024

Amanda took great care of me. I won’t go to anyone else with my car issues. More

by nathan.thompson.nt01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Aug 17, 2024 -

Gene Messer Volkswagen responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Volkswagen! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 10, 2024

Drove in to move daughter into school and had some car issues. Told Amanda that we would only be here for one day. She was able to get Technician to see the car right away and was able to fix vehicle with More

by Jason.volkert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Aug 11, 2024 -

Gene Messer Volkswagen responded

Hello Jason, we're happy you found Amanda to be so supportive during your experience here at Gene Messer Volkswagen. Thank you for the great review!

August 09, 2024

I am very pleased with Andrew and other staff members in the service area. Good work guys! More

by gilley TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 11, 2024 -

Gene Messer Volkswagen responded

Hello, we're happy you found Andrew to be so supportive during your experience here at Gene Messer Volkswagen. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2024

I appreciate good customer service and speedy response, but I’m not happy that if you have to get service done in your vehicle besides oil change test doesn’t cause and arm and leg!!! Very disappointing!!! More

by irmfue66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
One
Aug 30, 2024 -

Gene Messer Volkswagen responded

Please contact me in advance to discuss your service plan. We want to provide and explain the value you are paying for. Dan DeLeon General Manager ddeleon@genemesser.com

August 07, 2024

I am thankful for the help I received. They were extremely kind. Thank you for the help. More

by kdleyva06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Aug 10, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 02, 2024

Cane in, needed to upgrade to a better vehicle. Louis was very kind and not pushy, new immedatily after looking what I would like, and we agreed.the unit I purchased was just what I needed. More

by rob7611
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis
Aug 04, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy Louis could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 01, 2024

Kyle makes buying a new car exciting and easy! 10/10 recommend him if you are wanting a new car. Always an enjoyable smooth process! More

by Addison Longoria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle hind
Aug 02, 2024 -

Gene Messer Volkswagen responded

Hello Addison, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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