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Gene Messer Volkswagen

Lubbock, TX

4.7
206 Reviews

7007 University Ave

Lubbock, TX

79143

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206 Reviews of Gene Messer Volkswagen

September 08, 2025

Luis was amazing! We appreciate everything his did to help us out! I will be back to buy another car! More

by summermaddox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis
Sep 11, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to Luis here at Gene Messer Volkswagen! Please don't hesitate to reach out if there's anything additional we can do for you.

September 07, 2025

Great job by all who attended to my vehicle issue its was completed in a timely manner Thank you all More

by 02joed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All of them
Sep 09, 2025 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 03, 2025

Kyle Hind was a fantastic sales person. He explained the car to us as well as showing all the bells and whistles to us. He went over the car before the test drive so we knew all the buttons More

by honeygramm11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Sep 07, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kyle here at Gene Messer Volkswagen! Thank you again, and have a fantastic day!

September 03, 2025

Very professional and customer support is great. Salesmen were attentive and eager to answer any questions you might have. Kyle Kind was very knowledgeable about the vehicle we purchased which means More

by Fast Eddie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Kind
Sep 07, 2025 -

Gene Messer Volkswagen responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2025

They took good care of my wife Tiguan and Amanda the service manager found a discount, that help save some money. This dealership has always treated us right, thank you. More

by Ronaldcooks83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Sep 07, 2025 -

Gene Messer Volkswagen responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2025

Everyone I dealt with there was very professional and courteous. They worked with what I told them I could afford and got the deal done for me. They didn’t make me feel pressured. James Stalnaker, who More

by MatB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Stalnaker
Sep 01, 2025 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 22, 2025

I had my car for maintenance today. Mechanic suggested drive belt replacement as a precautionary measure based on the mileage. But the service advisor (Amanda) checked maintenance hist More

by vkalitsun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Mark
Aug 25, 2025 -

Gene Messer Volkswagen responded

Hello, we're happy you found Amanda to be so supportive during your experience here at Gene Messer Volkswagen. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2025

Always met with kindness in the service area. I work with Andrew and he has been great at letting you know the cost and work expected. More

by Bubsz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 23, 2025 -

Gene Messer Volkswagen responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 15, 2025

I took my car to get brakes done and Andrew in the service department went above and beyond to make sure my car was taken care of quickly and he also helped me to make sure I could afford the cost! He More

by lacherita200323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodriguez
Aug 17, 2025 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 15, 2025

Helpful and understanding! A problem that was promptly taken care of in a timely manner! More

by This old lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will and Andrew
Aug 17, 2025 -

Gene Messer Volkswagen responded

Hello, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

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