Genesis Chevrolet

Genesis Chevrolet responded

Chris, we appreciate you visiting us, but your review contains several inaccuracies that need clarification. You inspected this vehicle over multiple weeks while pointing out cosmetic quirks that are period-correct for a 2021 Honda. Your concerns about orange peel, emblem positioning, minor bulbs, and paint texture were noted. Throughout that time, you expressed repeated concerns that indicated the vehicle did not meet your standards. At no point did you secure the vehicle with a signed purchase agreement, credit application, or deposit despite being offered those options. Without one of those items, we cannot hold a vehicle for an indefinite period, and no promises were made that the vehicle was reserved. Our pre-owned vehicles receive a basic safety inspection focused on start, stop, and steer components. Full cosmetic detailing occurs after a sale is finalized and prior to delivery. This is standard practice. When another customer chose to move forward and commit to the purchase, we notified you immediately. That is fair and consistent treatment for every customer. It is also important to address behavior. During your visits, several comments were made that were inappropriate, racially offensive, and included references to being a “made man,” possessing weapons, and holding veteran status as leverage. We do not tolerate threats, intimidation, or discriminatory language toward our staff under any circumstances. Our employees deserve a respectful and professional environment. We value all customers, including those who have serviced older vehicles with us previously, but respect works both ways. Vehicles are sold to those who complete the process, not those who prolong it indefinitely. We wish you the best of luck in your continued search.

Genesis Chevrolet responded

Dear Mrs. Diulio, We are concerned and somewhat confused by the nature of your recent communication with us. We strive to treat every customer with honesty and transparency, and we want to reiterate the facts surrounding your purchase to avoid any misunderstandings. The BMW you purchased was clearly represented as an AS-IS vehicle. This was disclosed in multiple ways: A prominently displayed AS-IS sticker in the window of the vehicle Final purchase paperwork that explicitly stated no dealer warranty Multiple documents reviewed and signed at the time of purchase, including over ten initialed or signed acknowledgments that confirmed your understanding of the vehicle’s AS-IS status Additionally, we informed you that the vehicle had not undergone an inspection, and we encouraged you to have it inspected by a mechanic of your choice prior to finalizing the purchase. You declined that opportunity. We also offered you a vehicle service contract that could have covered situations like this, which you also chose not to purchase. The vehicle was sold on August 15th and, to our knowledge, operated without issue for 27 days. We did not receive any communication from you until September 10th, which is a significant time after the sale. We understand that this is a stressful time for you and that car issues are never welcome—especially now. Our intention is not to add to your stress, but simply to ensure clarity on the facts and the terms agreed upon at the time of sale.