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Genesis Chevrolet

Eastpointe, MI

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Reviews
Vehicles
4.2
28 Reviews
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21800 Gratiot Ave

Eastpointe, MI

48021

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Showing 28 reviews

December 11, 2025

Service continues after the sale. The service department is timely, professional and informative as to all service concerns. More

by whmccree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Freeman
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September 25, 2025

Terrible place , bought car AS IS , not j owing it was not inspected and it blew up the next day … I now have a bank Loan and no car , terrible … More

by pamepaint
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kyle
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Sep 25, 2025 -

Genesis Chevrolet responded

Dear Mrs. Diulio, We are concerned and somewhat confused by the nature of your recent communication with us. We strive to treat every customer with honesty and transparency, and we want to reiterate the facts surrounding your purchase to avoid any misunderstandings. The BMW you purchased was clearly represented as an AS-IS vehicle. This was disclosed in multiple ways: A prominently displayed AS-IS sticker in the window of the vehicle Final purchase paperwork that explicitly stated no dealer warranty Multiple documents reviewed and signed at the time of purchase, including over ten initialed or signed acknowledgments that confirmed your understanding of the vehicle’s AS-IS status Additionally, we informed you that the vehicle had not undergone an inspection, and we encouraged you to have it inspected by a mechanic of your choice prior to finalizing the purchase. You declined that opportunity. We also offered you a vehicle service contract that could have covered situations like this, which you also chose not to purchase. The vehicle was sold on August 15th and, to our knowledge, operated without issue for 27 days. We did not receive any communication from you until September 10th, which is a significant time after the sale. We understand that this is a stressful time for you and that car issues are never welcome—especially now. Our intention is not to add to your stress, but simply to ensure clarity on the facts and the terms agreed upon at the time of sale.

September 22, 2025

Our salesman was very knowledgeable of his job polite great customer service and in the future, we will return to purchase another vehicle. More

by MCobbs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd
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June 06, 2025

Very helpful and knowledgeable. It’s always a concern when going through this process. I could not have been more pleased. I would recommend this dealership to anyone who is thinkin More

by Cathy Thomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott and Nate
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April 25, 2025

Always do a great job, fast service, shuttle service and they communicate throughout the repair process. More

by Joshuaalbo77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Blackaby
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March 15, 2025

I arrived for my appointment and was waited on. I did not have to wait long. Everything was done More

by Bdunbar0111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Staten
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October 22, 2024

Real poor service and kept my car for over 2 months and changed me 1,363 and it's still not fixed More

by robertcrenshaw8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken
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August 12, 2024

Everyone is helpful, nice and knowledgeable. Quick, great service too. Especially Nicholas Craig and Sam Shepherd. More

by Louann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Craig
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June 03, 2024

The Genesis service manager Ken took a personal interest in making sure our 2018 Volt had the maintenance services it needed. And he identified one we weren't aware of (our tire sealant and compressor kit h More

by Art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken, Eddie
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April 12, 2024

The team was very helpful and informative. Cameron has an insurance team that also helped with making the car experience great. More

by aquarles24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Miller
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