Genesis Chevrolet

I have a concern that the service technician at Genesis Chevorlet failed to perform a quality check on there work. My wife made a appointment and took her 2015 Sierra 2500 hd to Genesis Chevorlet. For t Chevorlet failed to perform a quality check on there work. My wife made a appointment and took her 2015 Sierra 2500 hd to Genesis Chevorlet. For the Truck pulling to the right. I suspected a riggt brake cailper was sticking. Approximately a week later they informed the wife it was the rear brakes .had a rear brake service. and front end alignment. She turned down the oil cooler line replacement (no oil drips on the driveway way) and the tune-up beleved to be done. Two (2) days later the ABS and then the trailer brake lights came on. The Truck still pulled to the right Went back to Genesis Chevorlet and ask the service advisor didn't they look at the trailer brake because the wife just picked up the Truck a few days earlier he was less then helpful. Took the Sierra to Jefferson Chevrolet where they discovered a extra part (spring) that was pressing against the wheel bearing causing it to wear and affect abs. Jefferson also had to serviced the rear brakes again paying for the same job twice when around 2 weeks. Looks like The service technician missed the rear calipers sticking. To sum up the outcome. Genesis Chevorlet worked with Jefferson Chevrolet to fix the damage to the wheel bearing caused by the extra part. I give Genesis credit for helping remedy the damage caused.. I thank and appreciate there dedication for bearing. I am still having having a hard time having to accepting paying for two rear brake jobs two calipers on the last . It hurts to pay for the same job twice in a few weeks I appreciate Genesis Chevorlet taking care of the bearing. I do not appreciate paying for the rear brake service twice . Once from Genesis the second one from Jefferson. Imagine having the same work done twice paying and having your Truck in the dealership for a extra week. Would you go to this dealership again. GM customer service Like always was of no help. . More

Genesis has done it again, they resolved a problem that I had and made me a happy New Car owner. Thank you to Fady sales car manager for going above and beyond, ken service manager, the car rental young lady had and made me a happy New Car owner. Thank you to Fady sales car manager for going above and beyond, ken service manager, the car rental young lady, special shout out to Peter Zakucia General manager, Teddy in fiance, and last but not least Cameron Miller in sales. No company can be ran without teamwork, and this is the DREAM TEAM. Thanks for all your work More

Service continues after the sale. The service department is timely, professional and informative as to all service concerns. The service department is timely, professional and informative as to all service concerns. More

..........Dishonest Cant be Trusted............ Two weeks ago I saw a 2021 Honda Civic EX for sale here ( I get all my oil changes here on another car btw a loyal customer here ) The sales woman I ta weeks ago I saw a 2021 Honda Civic EX for sale here ( I get all my oil changes here on another car btw a loyal customer here ) The sales woman I talked to said it had a 170 Multipoint Inspection then she just disappered. Then the used car manager Tom Nanni said it only had a " Stop and go Inspection" Big differance. thats why they couldnt produce a inspection check off document. The windshield was so dirty on the inside I could write my name on it IV never seen a Dealer show a car this filthy. Carfax said : Accident Moderate Damage it hit a parked car Front impact Left front impact Right front impact Right side Impact Airbag deployed. Carfax showed the car at multiple Dealerships and Auctions That being said you have to do alot of homework to get it checked out. I had talked to 3 Honda Dealerships about a Honda plan so I was covered after the sale Was referred to Pure Honda what a joke that place was. It took a week to line up a inspection and line up Honda care to learn the car got taken from me blindsided before I had time to react to salvage the deal at 5pm today 11-3-25. Nobody ever mentioned that I needed to secure it in any way. NOBODY! I was told it was mine I just needed to finish a inspection which I lined up as well as the Honda care, which is documented. Cars have been my life for 45 years and I consider myself an expert in Mechanical and Paint and Body I know what Im doing and how to cover myself after a sale especially with the History of this car that had a Moderate Damage Accident with 2 airbag deployments and multiple trips to the auctions. I was communicating all day with this Dealer and they know it then they wait until 5pm to drop the call and tell me the car was taken by someone else. This is not acceptable way of doing business. Integrity is Paramount at every Dealership clearly nailing that sale was most important to this place, no matter the costs. All Veterans do not do business at this place they do not have your back and they will indeed turn on you to get that sale without any notice. So with all my efforts I come away with nothing but Insult. Im a made man and a Veteran and expect to be treated with respect. The buck stops with the Ownership and this is how they allow their Sales people to conduct business with a loyal customer at that! More

Our salesman was very knowledgeable of his job polite great customer service and in the future, we will return to purchase another vehicle. great customer service and in the future, we will return to purchase another vehicle. More

Very helpful and knowledgeable. It’s always a concern when going through this process. I could not have been more pleased. I would recommend this dealership to anyone who is thinkin It’s always a concern when going through this process. I could not have been more pleased. I would recommend this dealership to anyone who is thinking about buying or leasing a vehicle More

Always do a great job, fast service, shuttle service and they communicate throughout the repair process. they communicate throughout the repair process. More

I arrived for my appointment and was waited on. I did not have to wait long. Everything was done I did not have to wait long. Everything was done More

Real poor service and kept my car for over 2 months and changed me 1,363 and it's still not fixed changed me 1,363 and it's still not fixed More