Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Genesis Chevrolet
Eastpointe, MI
19 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 19 reviews
Helpful March 20, 2024
Backup camera and cable needed replacement + new brakes and oil change. Service consultant Eddie Freeman gave me info I needed to have confidence about repairs needed. Genesis also called GM to advocate and oil change. Service consultant Eddie Freeman gave me info I needed to have confidence about repairs needed. Genesis also called GM to advocate that the cam and cable replacement should not be necessary yet and GM agreed to cover much of the replacement cost. And since it would be a day or two before the replacement, the Genesis service manager arranged a loaner car until the truck was ready. This saved me on the 45 minute commute from my home to Genesis! I am a happy customer and glad I went to Genesis! More
by Jonathanbgood
Employees Worked With
Eddie Freeman,
February 26, 2024
Everyone is always helpful and friendly and good at their jobs the guy that helped me was very nice @ i would recommend genesis chevrolet to everyone! jobs the guy that helped me was very nice @ i would recommend genesis chevrolet to everyone! More
by mknight089
Employees Worked With
Do not remember his name
December 07, 2023
Poor customer service with inaccurate information. Poor inter office communications between employees. I was very disappointed with missing an opportunity to purchase a corvette they were advertisin Poor inter office communications between employees. I was very disappointed with missing an opportunity to purchase a corvette they were advertising. More
by Shadow
Employees Worked With
Martin Staten
October 26, 2023
I drove across town from my home in Troy, passing at least five or six Chevy dealers on the way to Genesee Chevrolet to purchase my Corvette. This is a family operation and Cole and Rob made me feel lik least five or six Chevy dealers on the way to Genesee Chevrolet to purchase my Corvette. This is a family operation and Cole and Rob made me feel like part of the family. An honest, professional, and personal experience that will keep me coming back whenever our family is in need of a new vehicle. More
by tccapaldi
Employees Worked With
Cole Gagliano, Rob Gagliano, Martin Staten
August 07, 2023
Negotiated long-distance to obtain a 2023 Bolt EUV. Very upfront, professional throughout this successful transaction, with timely communication and active efforts to locate a vehicle. No dealer ma Very upfront, professional throughout this successful transaction, with timely communication and active efforts to locate a vehicle. No dealer mark-up as well. More
by Randy
Employees Worked With
Vincent Galici
June 21, 2023
Classic bait and switch sales tactics. Advertised a Silverado 2500 for 47,000. When I called to inquire about the truck I was informed that that price was only for GM employees and the a Advertised a Silverado 2500 for 47,000. When I called to inquire about the truck I was informed that that price was only for GM employees and the actual price was 52,000. More
by Sl1965
Employees Worked With
Sales
